Ybets Casino - プレイヤーの撤退が遅れています。

THIS COMPLAINT IS FOR YBETS BUT IT WOULDN’T LET ME PUT THEIR NAME IN THE FORM SO I HAD TO JUST CHOOSE ONE AGAIN, THIS IS FOR YBETS!!!!

I requested a withdraw of my thousand dollars in Litecoin on February 20, (they paid me out once before for a couple hundred dollars) but this time they first said they needed to send my "play to the game provider to make sure it was fair" I’ve played everywhere for five years and that’s never ever happened and then after that they wanted KYC which I sent all of that information and then after that, they wanted a picture of me holding my license And my full face in front of their website, so I had to take my laptop and position it behind my head in bed and take a picture of my face, the website and my license so it could be clearly red and then they were going to pay me then and then After I did that now they yesterday or the day before they asked for proof that the deposit went from my wallet to their wallet and the transaction hash and all of this nonsense so I sent that to them and they still haven’t paid me out

And I need to make it clear again this is for YBETS!!! It is not for the Casino that I chose because it wouldn’t populate in the complaint form it is again for YBETS!! There is only enough room to put for snapshots, but I have 15 proof please help me get my litecoin. It’s already gone down like $400 in value and I really need it.

I can’t understand how they have a good rating here of 9.4 I looked at it before I played there. I can’t believe it. There’s so many complaints of them doing the same thing to other people. I really deposited a lot there and I want what I won. And they’ve blocked my IP from one of their chats so I have to use a different browser and proxy to even get their chat people and they rarely answer me on email.

Dear camanche2525,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• When exactly did you provide the last document(s)? Have you submitted all the required documents in the correct format?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I only ever play slots and I play the same providers. I play everywhere else, I’ve been playing for years and years everywhere, including here before and I’ve never had this happen.

It’s been a like five days since they asked for the proof of my deposit going from my wallet into their wallet with the hash number, which I’ve never been asked for before nor had they asked for that in the total of 36 times I had talked to them, previously but they just keep stalling and making things up.

I always play straight litecoin, I prefer not to have to play through so no, there was no bonus at all involved.

Thank you very much for your reply, camanche2525. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear camanche2525,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.