Ybets Casino - プレイヤーの撤退が14日を超えて遅れています。

Unable to withdraw money, casino staff only told me to wait at least 14 working days for review, it has been more than 14 days now, and every time I ask, I get the same answer.

無法提款，賭場人員只告知我要等至少14個工作天審核，目前已經超過14天，每次詢問都是回答一樣的答覆。

Hello lin901205xaks,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ybets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

If I remember correctly, I registered and confirmed my account between 2/19~2/22.

On 2/22, I used my credit card to deposit 6,000 NT and placed a bet on the Valorant Masters game.

The last time I communicated with the casino was about 2-3 days ago, and every time I asked "how long will it take to verify?", the reply I got was that it would take at least 14 days or longer, with no other reply.

如果沒記錯的話，我帳號是在2/19~2/22之間註冊並確認。

2/22使用信用卡儲值6000台幣，並投注VALORANT 大師賽的遊戲。

上次與賭場溝通大約是2、3天前，每次我都是問「審核還需要多久？」，得到的回覆每次都是說至少要等14天或更長時間，沒有其他回覆。

If I remember correctly, I registered and confirmed my account between 2/19 and 2/22.

On 2/22, I deposited 6000NT with my credit card to play Valorant Masters.

The last time I talked to the casino was about 2-3 days ago, "How long does it take to confirm?" Every time I asked, I got a reply of "at least 14 days", but no other reply.

如果我沒記錯的話，在2/19～2/22之間註冊了賬號，並進行了確認。

2/22用信用卡存入了6000NT，賭了Valorant Masters遊戲。

我最後一次和賭場交流是在大約2-3天前，「確認需要多長時間？」 每次問的時候，都會收到「至少需要14天以上」的回覆，除此之外沒有其他回覆。

Hello lin901205xaks,

Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick