Ybets Casino - プレイヤーの残高に 68 USDC が不足していることが示されています。

Ybets stole 68 USDC from my balance. Just calculate deposits, withdraws and bets. I didn't play casino, just made bets. And at some moment balance became less for 68 USDC! Look at the screenshots. Just calculating:

Deposits: +148

Withdraws: -70 -70 -50 -63.9

Bets(profits): (174.8-76) (66.66-33) (70-28) -0.5

= 68.06

My balance now is 0.06 , outrageously !!!

Dear tm36,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of Ybets Casino, and this is what I found regarding the withdrawals:

8.7. Ybets reserves the right to apply additional charges and/or fees for withdrawals.

8.8. We highly advise You to check if your chosen payment method has any additional charges. Please note that Ybets is not responsible for any fees imposed by third parties, such as banks, as we have no control over them.

Have you contacted customer support to ask about the missing balance?

When exactly did you notice the discrepancy in your balance?

Have there been any fees associated with your withdrawals?

How many deposits did you make to this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear tm36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.