Ybets Casino - プレイヤーは、アカウント閉鎖後に資金が没収されたと主張している。

They stole my entire deposit after a complaint. Just banned me from the site. Took everything I deposited and left me hanging. Terrible people this lot. They should be in prison. I want every dollar I ever sent you. You are frauds cheats and quite frankly criminals. You should be ashamed of yourselves. It's time to expose sigg limited and the people behind this scam.

Dear Natsfourteen,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share with me your communication with the casino regarding your complaint against them and the ban on your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Natsfourteen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for the emails and provided information.

Could you please specify whether the casino confiscated any balance?

From the information you submitted, we can only conclude your player's account was funded and later closed due to concerns about gambling addiction.

If you have any further information to support your complaint, please explain the circumstances here.

Dear Natsfourteen,

I kindly request that you refrain from using foul language in your communication. Please consider this your first and only warning.

• Could you please explain what was the complaint against the casino about?
• Is there any relevant correspondence between you and the casino regarding the confiscation of your balance? Did the casino cite any rules to justify its actions?
• Was there any gaming activity on your account?

Please provide more context regarding the situation, so we better understand how we may assist you. Post the information here or to my email at tomas@casino.guru I appreciate your cooperation.

Dear Natsfourteen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.