Ybets Casino - プレイヤーはカジノが無認可であり、不正行為を行っていると主張しています。

This is an incredibly scummy casino and if you have any decency you should remove them from your website or at the very list flag them for what they do.

- Unlicensed casino (they fake a PAGCOR license, go on their website and check their licenses, they don't have one). I also contacted PAGCOR and they've confirmed they are not licensed by them and have informed the relevant authorities.

- They use a shady provider ('Zinzipay') to allow card deposits. I've made around 6 deposits through card and all of them are done through fake companies (An education-software company, a supermarket in nigeria, etc.). Two days after I deposited 3 of these companies doubles charged my out of nowhere.

- They have INCREDIBLY scummy ToS. They mention certain withdrawal limits for standard and VIP users but they WILL NOT RESPECT THEM. They have a section in the ToS that states that they can decide on their own withdrawal limits. I was a VIP user and had limits even below the standard user's ones. I could withdraw up to 2k a week. DO NOT EVER PLAY HERE UNLESS YOU PLAN ON PLAYING VERY LOW STAKES.

- THEY DO NOT UNDER ANY CIRCUMSTANCE HAVE RESPONSIBLE GAMING OPTIONS. They fake them in the account settings but: self exclusion does not work (will only log you out of the account), wager limits does not work (I set it at $10 a month and could still play even $100 spins), account closure will not work (will only log you out of the account).

Hello oantonaci97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ybets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is there any evidence of your claims regarding the license or the charges made by the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.