Yoju Casino - プレイヤーのアカウントがブロックされました。

I made a deposit at this casino few days back. And surprisingly without any notice they disabled my account. On asking via mail they said due to security reasons we have closed the account. This casino is simply doing fraud. Without giving any real explanation they are blocking the accounts.

I haven't done any fraud or something still they blocked my account without giving any real reason.

I said to refund the deposit atleast they said we cannot refund the money. This means they only need the deposit and after that they block the account.

Dear Harsheet99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you passed the verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

I had made a deposit last week only. No withdrawals have been made yet. They never asked to complete verification as I have not made any withdrawal yet.

I have not taken any bonus.

Still they blocked my account.

Kindly help.

Thank you very much for your reply, Harsheet99. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.