Yugibet Casino - プレーヤーの撤退はセキュリティ審査のため延期されました。

Hi there, CasinoGuru team. Once again, I'm seeking your help with cashing out. I've managed to win some money at Yugibet. Since January 5th, 2024, I've been waiting for them to pay me and it hasn't happened yet. Today I decided to send them an email and ask, and they said my case is being reviewed for security reasons. I've played here before and never had a problem. But now it's already been 10 days, and they're telling me it might be a while before I hear back. This seems strange to me since there were never any problems before. Your attention to this matter will be greatly appreciated.

Muy buenas gente de CasinoGuru. Una vez mas les pido su ayuda para cobrar. He logrado ganar algo de dinero en Yugibet. Desde el 5 de Enero de 2024 llevo esperando que me paguen y no sucede. Hoy decidi enviarles un correo y preguntar y me dijeron que por motivos de seguridad esta siendo revisado. Anteriormente he jugado aqui y nunca hubo problema. Pero ahora ya llevo 10 dias y diciendome que puede pasar mucho tiempo hasta que me den novedades. Me resulta raro ya que anteriormente nunca habia habido problemas. Sera de gran ayuda su atencion.

Dear brianrojo77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please send me the correspondence you received from the casino regarding your withdrawal being under review? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I have made some successful retreats in the past.

Yes, I am fully verified by Yugibet.

On this occasion, without any bonus, I played my money in my account and it grew.

There it was sent to your mailbox. Thank you.

Si, he realizado algunos retiros exitosos en el pasado.

Si, me encuentro totalmente verificado por Yugibet.

En esta ocasion, sin ningun bono, dinero mio en cuenta fui jugando y crecio.

Ahi fue enviada a su casilla. Gracias.

How much have you deposited?

How much have you wagered to your knowledge?

Which games have you played?

I must update the post. Tired of waiting, I canceled the withdrawal to continue playing with some of my balance and requested a new withdrawal for 719 USD. They are already pending again since January 23

Debo actualizar el posteo. Cansado de esperar cancele el retiro para seguir jugando con algo de mi saldo y solicite un nuevo retiro por 719 usd. Que ya vuelven a estar pendientes nuevamente desde el 23 de Enero

I update. I have been paid

Actualizo. Me han pagado

Dear brianrojo77,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru