Yukon Gold Casino - 選手の退場が遅れる。

It's been almost 2 weeks and no money in my bank,I've given them all of my information twice and nothing yet

Hello jaimezeledon780,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Yukon Gold Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear jaimezeledon780,

Please understand that without providing all the requested information, you won't be able to withdraw your balance as the casino needs to finish the verification process.

Dear jaimezeledon780,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.