ZetCasino - プレイヤーはゲームのクラッシュや賞金に関する問題に直面します。

When winning or obtaining free spins, the games frequently crash, and either you don't receive any money or you only get credited with minimal winnings. The free spins simply disappear, and you can't replay the last spin.

Bei Gewinnen bzw. Gewinnen von Freispielen brechen die Spiele ständig ab und man bekommt entweder gar kein Geld mehr oder man bekommt minimale Gewinne gutgeschrieben die Freispiele sind dann einfach verschwunden und den letzten Spin kann man auch nicht mehr wiederhole.

Dear Andyxq0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.f@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Dear Andyxq0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.