ZetCasino - ボーナス変換中にプレイヤーのアカウントが予期せず凍結されました。

Hello dear CasinoGuru team. Brief summary: I was in the midst of converting a 100 percent wager bonus when someone logged into my account. Consequently, I logged back into my account and sought the live support for assistance. Shortly after that, the employee froze my account. When I questioned why she did it, she only reassured me not to worry and to wait. Since then, I have not received any message to my email. It was a wager amount of 3000 euros in which I was involved, meaning 47 percent had been converted and the remaining 53 percent still needed to be converted. I am desperate as I always deposit with them and always pay using the same payment method - online banking. I am a trustworthy person. I hope you can help me.

hallo liebes casinoguru team .Kurze zusammenfassung. Ich war mittendrinne einen 100 prozentigen wager bonus umzusetzen , als sich mittendrin jmd in mein account einloggte , dauraufhin loggte ich mich wieder ein und bat den live support um hilfe worauf kurze zeit später , die mitarbeiterin meinen account einfror . auf meine frage warum dir es tat , bekam ich nur zu hören , ich solle mir keine sorgen machen und abwarten . seitdem habe ich noch keine nachricht erhalten an meine email . es handelt sich um den wagerbetrag von 3000 euro in der ich mich befand , sprich 47 % prozent waren umgesetzt und die 53 prozent mussten noch umgesetzt werden . Bin verzweifelt da ich immer bei denen einzahle und auch immer mit der selben zahlungsmethode , dem online banking zahle , eine seriöse person bin . ich hoffe sie können mir helfen

Hello Alponeco,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZetCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Does anybody else have access to your account or device you play from? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Alponeco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Alponeco,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru