ZeusWin Casino - プレイヤーの撤退が遅れています。

My trust to this casino is gone, so then I want to complaint.

I had 2500 euro on my account, and withdrew with bank transfer to Revolut. I have deposited with Revolut-card, so this is a logic withdrawal method.

They say withdrawal processing time is 3 working days. I withdrew 30.07, and not before 10.08 my withdrawal was cancelled. no message on mail, I just had to find that out. they used 11 days to find out that this did not work.. The reason was that I did not used incognito, I had to use incognito when choosing bank transfer. Not logic. but I did as they said now with using icognito.

They then told me it was in the finalization in process on 11. august, and 3 working days has gone and nothing has happened.

I complaint because I am afraid this will take weeks if I dont complain. I am disappointed with the service. I feel they deliberately delay my payment..

Dear eirikmys1, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Do I understand correctly that the second withdrawal request has not been canceled yet?

Thank you in advance for your reply.

Best regards, 

Kristina

1. 30.07.24 21.41
2. Yes it has not been cancelled, so it might work.

It seems they now sent me the first withdrawal. We could have it open until they send the others, but you dont have to contact them

Seems this complaint helped 😉

Thank you very much for the update, eirikmys1. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

I have gotten several withdrawals, not all, but you can close this complaint site 🙂

Dear eirikmys1,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru