ZeusWin Casino - プレイヤーの撤退が遅れています。

Zeuswin has sent me some withdrawal, but not the withdrawal I sent out 17.08. they talk about technical errors and stuff, but I dont believe them.

So I hope this make Zeuswin takes thing seriously..

Dear akselrosenvinge123,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Do I understand correctly that you already made successful withdrawals from ZeusWin Casino before?

Have you passed the full KYC verification?

What is the status of your most recent withdrawal request? Is it pending, has it been processed, or has it been canceled by the casino?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

• I Have passed KYC
• "pending" is the status
• without bonus
• made succesful withdrawals before yes.

I got the withdrawal. Close this case.

Dear akselrosenvinge123,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika 

Casino.Guru