ZeusWin Casino - プレイヤーの撤退は保留中です。

I am filing a complaint 2 days after my withdrawal because I noticed that the casino's rating is low, so it will likely be difficult for this casino to pay quickly. I'm also initiating the 14-day period that the casino theoretically has to make the payment.

My withdrawal of 1,500 BRL has not yet been processed.

Thank you!

Estou abrindo uma reclamação 2 dias após o saque, pois verifiquei a nota desse casino é baixa , então sera difícil esse Casino pagar rápido, e para começar a contar os 14 dias que o Casino tem para pagar em tese.

Meu saque é de 1.500 BRL ainda não foi pago.

Obrigado!

Dear ericleo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi Kristina I'll wait the 14 days no problem thanks!

Olá Kristina irei esperar os 14 dias sem problemas obrigado!

I still haven't received my winnings as of August 21, 2024.

Ainda não recebi meus ganhos em 21/08/2024.

Kristina I received my winnings on 22/08/2022 in the amount of 1,500 BRL, it took a while but the Casino pays the winnings, thank you!

Kristina recebi meus ganhos em 22/08/2022 no valor de 1.500 BRL, demorou mas o Casino paga os ganhos, obrigado!

Dear ericleo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru