ニュージーランドのプレイヤーは、16/12/24 に行われた出金リクエストで遅延を経験し、支払いが審査中であることを示す一般的な回答しか受け取りませんでした。アカウントが認証されているにもかかわらず、適切な説明やさらなる支援は受けられませんでした。苦情チームはカジノに何度も連絡しましたが、回答はありませんでした。その結果、苦情は「未解決」とマークされ、プレイヤーはさらなる支援のために eCOGRA と Alderney Gaming Authority に連絡するようアドバイスされました。

A player from Ukraine played with a bonus and after the wagering requirements were fulfilled, they then requested a withdrawal. But about 6 days later, the casino blocked their account without any explanation stating only that it was an internal management decision. The player didn't agree with it and said they had read well through the terms and conditions and didn't violate it. In the end, their winnings were confiscated, account blocked, and the casino didn't react to this complaint so it remained unresolved.

The player made a deposit, lost, made another deposit and lost again. They asked the casino for a free chip and they agreed and gave them one. When the player started winning, they suddenly got disconnected and the account became locked. The player knew that long time ago they self-excluded themselve at the casino's sister site but couldn't understand why they were allowed to deposit, play, deposit, and play again and on a top of everything, received a free chip from the casino since they broke a rule of self-exclusion.