ロイヤルベガスカジノのレビュー

The player requested a withdrawal but was informed that they couldn't receive their winnings via the same payment method they used for making their deposit and the casino asked them to choose a different one. They opened two new ones, one with Nettel and the other with ecoPayz but still wasn't able to receive the money. But once they upgraded their ecoPayz to a silver membership and sent all the details to casino, it started to look like they would receive their money at last. The player never confirmed whether they received the payout or not. The complaint remains unresolved.

The player requested a withdrawal of €734 and sent all the documents for verification. Later on, the casino closed their account without any explanation given. There is no further information available.

The player accepted a bonus, finished the wagering requirements, asked for a withdrawal, and sent all the documents for their account to get verified. A few days later, the casino informed them that their account would be blocked due to two broken rules. First, the player's ID was to be fake and the second one was that the player made higher bets than were allowed. No further details are available.

Leonid requested a withdrawal of £150 and sent all the documents that were needed for his account verification but the payout became delayed. The casino accused the player via the ThePOGG that he was involved in a group of accounts being run in unison, which was a clear breach of terms and conditions but failed to provide supporting evidence. There is no further information available ever since.

Some complaints were regarding a delayed payment, some of them were about a strict bonus condition. The players got accused of breaching the terms and conditions and their account got closed and funds were seized.

This was highly difficult to decide as the casino never responded to this complaint. The player was told the payments had been processed but he didn't receive anything. We were not sure whether he received it later because there was no update provided.

A few days after the player requested a withdrawal, their account was blocked due to an accusation of suspicious activity on their account. The player asked the casino for an explanation but received none. No other details are available.

There was a delay of more than a month. However, the casino responded many times and tried to resolve the issue with the Mexican bank. The outcome stayed unclear as the player did not confirm whether he received the money or not.

The player had two pending withdrawals but the casino never asked them to provide documents needed for their account to get verified. Later on, when the player decided to call the casino and ask them if they needed them, they said yes and the player sent them in. Even though the documents were sent, the whole process was delayed and the player didn't receive the money. Then the casino replied to the complaint and promised the player to get paid very soon. We believe that the payout was delayed for unknown reasons, but it was likely paid.

This player received a bonus and won about £8,000 and after that, requested a withdrawal of an unknown sum. A few days later, the casino blocked their account claiming their account was associated with other players' accounts. The player said that wasn't true but the casino persisted on their foundings and recommended them to contact eCOGRA for further assistance. No more information is available ever since.

A very uncertain case, the player used 2 credit cards, one being his wife's credit card but with her permission. The casino asked for all the documentation and then they refunded $200 out of $500 deposited. The casino had maybe unclear terms regarding this and the player may place his complaint directly to MGA.