Casinodep - プレイヤーの出金が遅れています。

have not paid my winnings even though all the necessary documents have been approved.

the sister casino was ok, which is why I also tried this one.

say the assembler that we appreciate your patience.

please help me get my money from this casino.

Dear mikkosiikila,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

you can cancel this. i got my money.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mikkosiikila, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru