Bet1000 Casino - 一般ディスカッション (7ページ)

I should say you may also submit a free-of-charge complaint right here: https://casino.guru/complaints/createaaa

We might not be able to help you get the money, but the result will affect the casino's safety index negatively if we don't manage to help.

I know how such a proposal sounds, but asking you to do that anyway.

"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."

I leave the decision up to you 🙏

Yesterday they responded. They have normally responded between 3pm-6pm.

I have done that already at least a month ago.

Did you write to the two e-mail addresses I gave you? This is what they wrote back to me. I think they will help you get your money back from Bet1000 Casino:

Complaints

12:50 (3 godziny temu)

do complaints@egamings.com, mnie, Complaints, bet1000

We have forwarded your mail to the resolution center for further details!

Sincerely

ANTILLEPHONE N.V.

License & Dispute Resolution 8048/JAZ

Yes, I wrote to those emails. No respond yet. Hopefully they will help us. By the way I just read discussion about Foxyplay. That is their sister casino site and it is closing as well. Players have had similar withdrawals delays there. Some Foxyplay player received withdrawal today. He had made complaint to those emails.

That's excellent news. Maybe we'll get lucky and they'll pay us too. As for the two emails I gave you, this is the office that grants licenses to casinos and I think they demand a deposit from the casinos.

And a miracle happened. Bet1000 Casino just paid me my money

Try to constantly write to ANTILLEPHONE N.V. because they and only they helped me get my money back from Bet1000 Casino. I gave you the email addresses. Really worth!!!

Great to hear that. I am happy for you. Hopefully they will pay mine as well. They just asked for a one document and I sent it.

I wish with all my heart that it will be successful and that you will get your money back

I received my withdrawal as well!

Will you try to file a complaint with the licensing authority as Branislav recommended ? Maybe there could be a success, although I certainly don't promise anything. 🤔

That's perfect news. I didn't even hope it would happen so I'm very glad you got your money. I hope it will be the same for the other players. 🎉☘️

Excellent. I celebrate with you that everything turned out well in the end and you got your cash. 

I firmly believe that you will not encounter such a situation again in the future and everything will only be more positive.

Good luck. ☘️

I haven't seen a die with a license from them for a couple of weeks (maybe it's no longer there), yesterday the site stopped working altogether. Today they wrote again that they are closing, add documents for verification (but everything has been checked for a long time and more than once), a couple of days ago I wanted to take it to the yuzdt. yes, in the wallet field, a wallet was changed (it’s not mine for sure. maybe they thought I would be inattentive)

Вже пару тижнів у них не бачив плашки з ліцензією(можливо й більше нема) вчора сайт взагалі перестав працювати.сьогодні знову написали що закриваються додайте документи на перевірку(але все давно провірено і не раз) пару днів тому хотів вивести на юздт. так в полі гаманець підмінили гаманець(він не мій точно.можливо вважали що буду неуважним)

Hello, so you didn't manage to get the money ? The documents you provided have already been verified ? As for your wallet, did you tell the casino they didn't have the right one? 

Let me know.

the account has been checked for a long time and several times. I have no questions from them about this. They just said that now they cannot withdraw money (it was for 3-4 months), I already forgot about them (Curaçao does not respond to the complaint). But a week that's why I received a letter that they are closing. I go to the office and through yuzdt I wanted to make a withdrawal request (this is how I made a deposit). In the wallet field, my wallet is not hanging and I cannot change it (it was done on purpose or there is some problem on the website, I don't know ). I took a few screenshots and sent them... let's see.

акаунт перевірений вже давно і декілька раз.у цьому від них нема до мене питаннь.вони просто казали що зараз неможуть вивести гроші(це було протягом 3-4 місяців) я вже й забув про них(кюрасао на скаргу не відповідає).Але тиждень тому прийшов лист що вони закриваються.Я заходжу в кабінет і через юздт хотів зробити запит на зняття(цим способом робив депозит).У полі гаманця висить не мій гаманець і я його змінити не можу(навмистно це зроблено або якась проблема на сайті не знаю).я йм скріншотів наробив і відправив..подивимось.

I see, so now you're waiting for an answer from the authority, yes ?

If you are interested you can open a complaint with us on this link, where our team will try to help you if you are concerned. 

Screenshots you have taken might be useful.

What do you say ? 

I guess it can be called a miracle)). Yesterday everything was paid out. They asked for a selfie with the address of the crypto-wallet. Maybe other structures related to the closure took up this issue.

Мабуть це можна назвати чудом)).Вчора виплатили все.запросили селфі з адресою криптогаманця.Можливо цим питанням зайнялись інші структури пов'язане з закриттям.

Really?? That's awesome!

Thank you very much for one of the brightest moments. 🙂

Maybe it will sound inappropriate, but how do you feel about this casino now? Are you staying, perhaps?