ロミさん、メッセージありがとうございます。すでに認証済みのアカウントを持っていて、問題なくプレイして引き出しもしていたのに、引き出しがブロックされ、確認のためにさらに書類の提出を求められたので、とてもイライラしています。他のカジノでは求められたことのない書類を要求されました。銀行取引明細書、給与明細書、すべて... それらを送信し、アカウントは認証されました。それでも引き出しは許可されず、回答も何も言われません。明らかに遅延しており、私に支払いをさせないためにできることはすべてやっています。このカジノがcasinoguruでこんなに高い評価を受けている理由が理解できません。私はすでにヴェロニカに返信し、カジノが要求した書類もすべて送りました。
Thank you Romi for your message. It's very frustrating because I already had a verified account, I was playing and withdrawing without any problems and yet they blocked my withdrawals and asked for more documents to verify. They asked for documents that no other casino has ever asked me for. Bank statements, pay slips, everything... and I sent them and the account was verified. And yet they won't let me withdraw, they won't give me an answer or say anything? They're clearly delaying and doing everything they can not to pay me. I can't understand how this casino has such a high rating here on casinoguru. I've already replied to Veronika and even sent all the documents the casino asked for.
Obrigado Romi pela sua menagem. É muito frustrante sim porque eu já tinha a conta verificada, ja jogava e levantava sem problemas e mesmo assim eles bloquearam os levantamentos e pediram mais documentos para verifivação. Pediram documentos que nunca outro casino me pediu. Extratos bancarios, recibos de vencimentos, tudo... e eu enviei e a conta ficou verificada. E mesmo assim não me deixam levantar, não me dão resposta nem dizem nada? Estão claramente a atrasar e a fazer de tudo para não me pagar. Não consigo perceber como este casino tem uma nota tão alta aqui no casinoguru. Já respondi à Veronika e enviei inclusive os documentos todos que o casino me pediu.
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