こんにちは。ボーナスなしでスロットをプレイし、5000 ユーロを獲得しました。それ以来、そのお金を出金しようとしています。まず彼らは私のゲームへのアクセスをブロックし、私のプロフィールを確認するための書類を要求されました。私はそれらをすべて提示し、彼らは受け入れました。しかし、認証に時間がかかっており、まだ保留中のため、プレイしたり、お金を引き出したりすることができません。チャットでアシスタントに話しかけても何も解決しません。サポート チームのメール アドレスを教えてくれるだけです。何通かメールを送りましたが、私のプロフィールを確認するための法的な期限については何も教えてくれませんでした。検証なしですぐに入金が行われ、検証プロセスですでに出金に2週間かかることは受け入れられません。アシスタントの会話やサポート チームとの電子メールのやりとりを記録したものがありますが、そこではアカウントの認証に期限はないとさえ言われています。お金を得るために最後のステップに進みます。プロセスを迅速化していただければ幸いです。
Good afternoon, I played slots without bonuses and won €5000, since then I have been trying to withdraw the money. First they blocked my access to the game and they asked me for documents to verify my profile, I presented them all and they accepted. However, the verification is taking a long time and is still pending, which does not allow me to play or withdraw my money. I speak to the assistants in the chat who don't solve anything for me, they just give me the email address of the support team. I sent several emails and none of them told me the legal deadline for verifying my profile! It is not acceptable that the deposit is made immediately and without verification and withdrawals already take two weeks in the verification process. I have prints of the assistants' conversations and emails exchanged with the support team where they even tell me that there is no deadline for them to verify my account. I'm going to the last step to get my money. I would appreciate it if you could speed up the process with them.
Boa tarde, joguei sem bónus nas slots e ganhei 5000€, desde então tento sacar o dinheiro. Primeiro bloquearam o meu acesso ao jogo e já me pediram os documentos para verificação do perfil, apresentei todos e aceitaram. No entanto a verificação está demorada e ainda se encontra pendente o que não me permite jogar nem levantar o meu dinheiro. Falo com os assistentes no chat que não me resolvem nada apenas me facultaram o email da equipa de suporte. Enviei vários emails e em nenhum me dizem qual o prazo legal de verificação do meu perfil! Não é aceitável que o depósito seja feito imediatamente e sem verificação e os levantamentos já levem duas semanas em processo de verificação. Tenho prints das conversas dos assistentes e dos emails trocados com a equipa de suporte onde inclusivamente me dizem não ter um prazo para verificarem a minha conta. Vou até à última consequência para levantar o meu dinheiro. Agradeço se me conseguirem agilizar o processo com eles
こんにちは。すべては検証にかかっており、検証に合格した場合にのみ、撤退が許可されます。あなたが私たちに苦情を申し立てたことを知りましたが、そのようなプロセスを解決するために私たちはカジノに14日間の猶予を与えていることを付け加えておく必要があります。それまでに何も達成されず、まだ認証されていない場合は、当社のチームがさらに調査し、カジノへの連絡を試みます。ですから、それまでに物事が正しい方向に進み、出金できるようになることを願っています。
とにかく、検証自体に関して、そして検証がまだ終わっていない場合、さらに提出する必要のある書類はありますか、それとも拒否されましたか?それとも、カジノは常にチェックしているだけで、まだ何もわかっていないのでしょうか?
Hello, the whole thing lies on the verification and only when you pass it successfully you will be allowed to withdraw. I saw that you have opened a complaint with us, but it should be added that we give casinos 14 days to resolve such a process. If nothing is achieved by then and you are still not verified our team will investigate further and try to contact the casino. So hopefully by then things will be moving in the right direction and you will be able to make a withdrawal.
Anyway, as far as the verification itself and if it is not finished, is there any more documents to be provided or were there any rejections ? Or is the casino just checking them all the time and you don't know anything yet ?