Zip Casino - 一般ディスカッション (4ページ)

I admire you are so fond of 3 days for crypto payment. 🙂 May I know what you would consider a delay, how many days, for instance? I'm just asking because normally we would explain that sometimes it takes a little bit longer than "instant" to get paid in crypto. I like your patience!

Thanks for the update. ✨🙌

Hey everyone,

I generally have a question. How can it be that at Zip Casino you can't verify yourself and still invest money in it? It's also strange that after 4 weeks of repeated requests, I can't pay out the money I've won? So, the message just says "we will check your documents and find the solution"

And to be honest, I think it's a rip-off.

I'm so angry about it now. In an arcade where you can walk in personally and win something, it was never a problem to take the money with you straight away or after a day at the latest.

I'm thinking about what I should do about it, because you don't do that with customers!!

Lg

Hey zusammen,

generell habe ich eine Frage. Wie kann das bei Zip Casino bitte sein das man sich nicht verifizieren kann und trotzdem Geld darin investieren kann? Komisch ist auch das ich nach 4 Wochen mehrmaligen anliegen,das gewonnene Geld nicht auszahlen kann? Also, per Nachricht kommt nur "wir Überprüfen Ihre Dokumente und finden die Lösung"

Und ehrlich gesagt ,finde ich das es abzocke ist.

Bin mittlerweile so sauer darüber. In einer Spielhalle wo man persönlich rein läuft und was gewinnen kann ,war es nie ein Problem das Geld sofort mitzunehmen oder spätesten nach einem Tag.

Bin am überlegen wie ich dagegen vorgehen soll,denn sowas macht man nicht mit Kundschaft!!

Lg

Hello.

Actually, this is quite the usual approach. The casino does not want to "waste time" on verification until you submit your first withdrawal request. Well, decent casinos verify you immediately when you ask.

I found it interesting that you were able to create an account, though. We checked merely a few weeks ago, and Germany was not available in the registration form.

May I know how old your account is, please?

I must say 4 weeks is quite extreme. Would you consider submitting a complaint? I really think you could use some help.

If you agree, use this link please: https://casino.guru/complaints/create

You're just wrong, finally see it.

In addition, almost all general terms and conditions are only valid in the original language, so the German version is not valid when it matters, like in your case now 😉

Your behavior isn't working at all, don't take your frustration out on people who just wanted to help you and definitely don't mean anything bad to you.

✌🏼

Du liegst einfach falsch, seh es endlich ein.

Außerdem sind sogut wie alle AGBs nur in der Original sprache auch gültig, die deutsche Version ist also nicht gültig wenn es darauf ankommt, wie jetzt in deinem Fall 😉

Dein Verhalten geht gar nicht, lass dein Frust nicht an Leuten aus die dir nur helfen wollten und dir bestimmt nichts schlechtes wollen.

✌🏼

Well, I'll put it this way, unfortunately you can't have a say.

Na ja ich sage es mal so, da kannst du leider nicht mit reden.

Free play

Hi, I'm wondering what you're trying to achieve by writing back to a 2 month old post, and I think there's a bit of a reading comprehension error as well. The screenshots were in both languages and Germany was not there.

You should also click on the English terms and conditions and not just translate the German into English 🤣

Man sollte auch die Englische AGB anklicken und nicht nur die Deutsche ins Englische übersetzen 🤣

That's right. However, the Terms and Conditions may have changed in the meantime. Anyway, it is always best to look at them in English and take screenshots if necessary, so that the player doesn't get into such a situation. 

Besides, do you have any experience with this casino ?