Gorilla Wins Casino - プレイヤーの預金が消えてしまいました。

On July 15, 2024, I made a deposit of 110 euros. The money has since disappeared. Multiple emails to support@gorillawins.com have been completely ignored, and the live chat keeps giving me the runaround or cutting me off. I have yet to receive any response from the support team. It has now been two weeks since I started waiting for a reaction. I am requesting assistance. Thank you.

Ich habe nachweislich am 15.07.2024 eine Einzahlung in Höhe von 110 Euro vorgenommen. Das Geld ist seither verschwunden. Mehrere Emails an den support@gorillawins.com wurden bisher komplett ignoriert und der livechat vertröstet mich bzw würgt mich ab. Ich habe bisher vom Support noch keine Antwort bekommen. Mittlerweile warte ich seit zwei Wochen auf eine Reaktion..Ich bitte um Unterstützung. Danke

Dear charlie6311,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Thank you, I will contact my bank now

Danke, ich werde mich jetzt an meine Bank wenden

Hello, the money finally arrived in my account yesterday. Thank you

Hallo, das Geld ist gestern endlich auf meinem Konto angekommen. Danke

Dear charlie6311,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru