IceCasino - 選手の退場が遅れました。

I HAVE BEEN INSISTING FOR OVER 5 BUSINESS DAYS THAT MY WITHDRAWAL BE CREDITED AND THEY ARE NOT RESPONDING AT ALL.

ESTOY HACE más de 5 DÍAS HÁBILES INSISTIENDO QUE ME ACREDITEN MI RETIRO Y NO ME DAN RESPUESTA ALGUNA

Dear arisolia,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear arisolia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

After the stipulated deadline, they rejected my withdrawal. With which they tried to buy more time. 0 patience. My winnings are mine and not the Casino's.

I already gave them the money and through my personal networks, I will charge my story since you support them with excellent ratings and, in other forums, players complain about the same thing.

Cumplido el plazo estipulado, desestimaron mi retiro. Con lo cual intentaron ganar más tiempo. 0 paciencia. Mis ganancias son mías y no del Casino.

Ya les regale el dinero y por mis redes personales, cobrare mi historia dado que vosotros los apoyáis con excelentes calificaciones y, en otros foros, los jugadores se quejan de lo mismo.

Thank you very much, arisolia, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi arisolia,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal process. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear IceCasino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear arisolia

Please kindly specify the disputed transaction ID and will provide the reason it was rejected.

Thank you for cooperation!

Regards

Thank you for the reply, IceCasino.

Dear arisolia, would you please specify your transaction ID so the casino representative can assist?

At this point and after a month has passed, let him investigate the casino

I already gave them what they wanted. My funds

and you will have to review your grade

A estas instancias y habiendo pasado un mes, que se ocupe de investigar el casino

yo ya les regalé lo que querían. Mis fondos

y ustedes tendrán que rever su calificación

Dear arisolia, I don't quite understand your answer.

Can you specify what payment method you used and if you have already tried to request a withdrawal via any alternative payment method?

Dear arisolia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.