Pin-Up Casino - 選手の退場が遅れる。

Withdrawal went from 24 hours, without support, to clarify the procedure, and I still haven't been contemplated since yesterday, wait for more of what happened.

Retirada passou de 24h , sem suporte, para esclarecer o procedimento, e ainda não fui contemplado desde ontem, aguardem para mais do acontecido.

Hello robersongunit,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pin-up Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear robersongunit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Okay, despite the dissatisfaction with my withdrawal taking a while, it failed on the first attempt, and then I cashed out in smaller quantities, I was upset because I needed the investment, in the end, I made a withdrawal of 700 the rest I ended up losing there in the games, despite After all, I am satisfied with the Casino, I just think that a well-done chat would avoid complaints like this, my PIN UP score would be a 9 , 10 if it solves these little things.

Certo, apesar da insatisfação da minha retirarada ter demorado um pouco, deu fala na primeira tentativa, e aí saquei em menores quantidade, fiquei chateado pois precisava do investimento, em fim, fiz um saque de 700 o restante acabei perdendo lá nos jogos, apesar do ocorrido estou satisfeito com o Casino, só acho que um chat bem feito evitaria reclamações como essa, minha nota pra PIN UP seria um 9 , 10 se solucionar essas coisinhas.

Thank you robersongunit for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick