If you live in Japan, your account will not be verified. I was told that my ID and utility bill statement must be in English or Latin to be verified.
If the ID in Japanese is useless, I think it would be better not to let users from Japan in.

Casino where you can't withdraw Insufficient ID within 2 weeks → Congested → Withdraw within 48 hours → Congested → Withdrawal system error → Error is a lie and withdrawal is pending

Isn't it weird that every day you can't withdraw for a different reason?