SuperBoss Casino - プレーヤーの賞金の賭け金が入金されませんでした。

Good evening. My name is T***** A***** and I have played at Super Boss Casino. playing at the ezugi provider, I was not credited with the winnings of 20 euros, 37.5 euros, and since the last time, when I opened two positions in blackjack, out of 90 euros, I was credited with only 50, while I won in both positions. I had bet from 20 euros and on one occasion I won with blackjack while the dealer got burned. I have not been credited, i.e. 20 euros, 37.5 and 40 euros. a total of 97.5 euros. the provider and the casino are making fun of me that they can't get information while I have sent them everything

Hello Anastasios21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SuperBoss Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you also try to contact the game provider directly? Is it somehow possible to forward your full betting history in 1 file to nikolas.b@casino.guru? Since when is the casino working on the case?

Looking forward to your answer.

Regards,

Nick

the account is verified. I have withdrawn money again. I have sent them an e-mail with the provider, but they never answered me. also at the casino I tell them to look at my complete history to see that the money has not been entered and they refuse. because on my own I can't see the history in detail except for my big wins

I also wrote to the provider and while he saw it, he didn't answer me

Thank you Anastasios21 for the information provided so far. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Anastasios21,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite SuperBoss Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear SuperBoss Casino Team,

Could you please take a closer look at the player's issue, review it with the appropriate department(s) and let us know the outcome of the investigation?

Thank you in advance for providing the information.

Dear Anastasios.

We have just received a reply from the provider Ezugi about the rounds you have played.

There was an error : "General Error", known as latency timeout problem.

Due to this the winnings were calculated incorrectly.

We apologize for the inconvenience, and we will credit lost bets along with compensation.

Thank you for the explanation, SuperBoss Casino team.

Dear Anastasios21,

Can you please confirm that your account has been credited with the disputed funds, including compensation?

Dear Anastasios21,

We are extending the timer. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, and based on the information above, we will consider the complaint resolved.

Greetings all,

As was stated in my previous post, we consider the issue resolved. Therefore, now we will now mark your complaint as 'resolved' in our system.

Thank you, SuperBoss Casino Team, for your cooperation.

Best regards,

Branislav, Casino.guru