Monro Casino - 一般ディスカッション (3ページ)

Monro casino is just a scamming firm in my opinion. I opened my account yesterday, and uploaded all my documents (my ID, selfie, bank statements, etc) and all of them were verified. Then I placed several sports bet (soccer money line, and NBA money line). I was very fortunate to make some money. Today when I tried to withdrawal my money, they cancelled my withdrawal request and asked me to send a video of myself hold my ID, I did it, send to customer support. Then the customer support said my video verification passed, and they need to review my bets, then they will let me know the decision that will take up to 31 days.

In my opinion, this is ridiculous and unfair. I think they are just a scamming firm that if clients lost money, they would gain money. If clients won some money, they will try so NOT send out the payments and delay everything. I am surprised Monro Casino have such a high rating on your website. I suggest you give them lower rank so they will NOT be able to continue cheat on clients.

Hello, I played there myself and won. The payout takes a few days, but they paid out. So be patient; as far as I can tell, they're serious.

No worries.

Hallo, ich selber habe mal dort gespielt und auch gewonnen. Die Auszahlung dauert ein paar Tage, aber sie ausgezahlt. Also hab Geduld, sind soweit ich das beurteilen kann serious.

Keine sorge.

Thanks. Did they ask you send a video for additional verification?

Please know that we don't consider the sports side of the casino into the safety index (rating) of any casino on our website, as we don't have any sports department here. Only the casino games we take into consideration.

I hope that you will get your winnings soon, as the player above said that you don't need to be worried.

Will you please keep us informed about how it goes? 🙏

Hello, no I didn't have to do that.

It will be paid out soon, just be patient. May I ask how much you won?

Hallo, nein das musste ich nicht machen.

Das wird schon ausgezahlt, nur Geduld. Darf ich fragen wie viel du gewonnen hast?

You cannot register in multiple Galaktika N.V. casinos at once.

If you do 1 or all will become limited.

Only open a new account with Galaktika N.V. clones once you have been limited.

Yes mate, I know, but this was not the issue. I had never more than 1 account. Besides, this applies to all casinos, so it's understood.

THIS CASINO IS ABSOLUTELY CRAP AMD THIER ALSO THIEFS THEY FIAT OUT STOLE MY $20 DEPOSIT I MADE 2 MONTHS AGO IVE PROVIDED THEM PROOF OF THE DEPOSIT 10.DIFFERENT WAYS BUT NONE OF THEM SEEM TO BE SUFFICIENT!!! SO UP TO DATE ITS BEEN 2 MONTHS AND THE FUNDS HAVE NOT BEEN CREDITED AND THEY HABENOT BEEN RETURNED!

This is really a frustrating situation, and I'm sorry that you have to experience it.

May I ask, though, if you have contacted your payment provider regarding this?

It easily can be on their side, and the casino is not at fault at all. And I am not saying that it is like this for sure; just maybe try to investigate it further if possible.

Hello everyone,

I would like to share my current issue with [ monro casino]

I successfully received my €1,000 withdrawal, but my $10,000 withdrawal is still on hold.

When I requested it, the casino told me it was under additional verification and should take up to 48 hours.

It has now been 4 days, and nothing has been processed.

My account also remains blocked, so I cannot check or manage anything myself. They make unexpected excuses my account was fully verified no need for any additional verification, I feel like they steal my money

I feel stuck and would appreciate advice from the Casino Guru team and the community. Has anyone faced a similar situation?

Thank you,

Wali19

Did you get any explanation about what kind of checks they need to do, though?

Usually when it comes to higher amounts, the game provider is also involved, and it can take longer to get everything done, actually.

What exactly do they tell you when you contact them and ask about the whole situation, please?

"Hi, thanks for your reply. My account is already fully verified, and I successfully received a €1,000 withdrawal before without any issues.

Now I have $10,000 and €1,000 pending withdrawals. When I contacted support, they told me these are under ‘additional verification’. At first, they said the process would take 48 hours, but it has now been 3 days and I am still getting the same answer with no clear explanation about what exactly is being checked or how long it will take.

They haven’t confirmed if this additional verification is being done by their compliance team or the game provider."

In the past, I too waited a few days longer than indicated for large withdrawals, and when I contacted support, they reassured me that the funds would be credited within 48 hours. And so it was.

It's strange that your account is blocked, but in my opinion, if the casino is "legal" and registered with the Ministry of State, you don't have to worry.

Let us know and when you collect, pay for the drinks XD

Anche io, in passato, per prelievi elevati, ho atteso qualche giorno in più di quelli indicati e contattando l'assistenza mi hanno tranquillizzato dicendomi che l'accredito mi veniva effettuato entro 48 ore. E così è stato.

Strano che hai l'account bloccato ma a per mio, se il casinò è "legale" e iscritto al Ministero dello Stato, non ti devi preoccupare.

Facci Sapere e quando incassi paga da bere XD

So, it could be some checks from the game provider as well. Ok, now I understand.

Please let us know how it goes and if you have any updates.

But way they delayed my withdrawal. And also blocked my account, my account was fully verified , this is strange that they don't pay my 10k

Just please be patient a bit, and our complaint team will investigate further.