1年前
ゲーム、ボーナス、決済方法、お客様のアカウントに関する問題、責任あるギャンブルなど、Rollino Casinoに関連することについて話したい場合は、ここでディスカッションすることができます。
私はピクスを通じて最初の入金を行い、銀行が支払いをしましたが、カジノはその金額を私のアカウントに入金しませんでした...彼はプレイする前にそれを盗みました。このカジノには入らないでください。銀行はやっていないと言いますが、領収書を送ったのですが無視されます。ごみ!
I made my first deposit through pix, my bank made the payment but the casino didn't credit the amount to my account... He stole it before playing. Do not enter this casino. They say the bank didn't do it, but I sent them the receipt but they ignore you. trash!
Fiz meu primeiro deposito atraves do pix, meu banco efetuou o pagamento mas o casino não creditou o valor em minha conta...Roubou antes de jogar. Não entrem nesse casino. Eles dizem que o banco não efetuou, mas enviei o comprovante a eles mas te ignoram. lixo!
この問題をさらに調査できるよう、アカウントに関連付けられているユーザー名と電子メール アドレスを提供していただけますか?この問題を速やかに解決できるよう最善を尽くします。
So that we can investigate this matter further, could you provide your username and the email address associated with your account? We will do our best to resolve this issue promptly.
Para que possamos investigar esse assunto mais a fundo, você poderia fornecer seu nome de usuário e o endereço de email associado à sua conta? Faremos o nosso melhor para resolver este problema prontamente.
プレイヤー2265013
frabello40@gmail.com
証拠を添付します 」
PLAYER2265013
frabello40@gmail.com
Attached is the proof
PLAYER2265013
frabello40@gmail.com
Segue anexo o comprovante
こんにちは、まだ問題が解決していないようですね。また、この特定の状況に関してあなたが苦情を申し立てたことにも気づきました。当面は捜査が行われ、新たな情報が明らかになるのを待つしかない。
いずれにせよ、私はカジノが状況の解決に努めていることは前向きであると確信しており、カジノが問題のないハッピーエンドを迎えることを望んでいます。
新しい情報を入手したら、最新情報をお知らせいただけますか?
Hi, still your problem persists I see. I also noticed that you have filed a complaint regarding this particular situation. For the time being, all we can do is wait for the investigation to take place and for new information to come to light.
Anyway, I am certainly of the opinion that it is positive that the casino is trying to help resolve the situation and I hope that it will have a happy and unproblematic ending.
Do you think you could update us when you receive any new information ?
まず、彼らは私に書類の確認を困難にさせ、画面の印刷を許可していない銀行、nubank からの印刷を要求しました。私のアカウントを証明するために、別のデバイスから写真を撮ったり、ビデオを録画したりする必要がありましたが、今では出金がキャンセルされました。
BTC (coinspaid_btc) 経由で入金しましたが、入金した方法で出金するように求められキャンセルされました。初めてpixに入金しました!今回は、最後の入金方法である BTC 経由でリクエストしました。このカジノへの投資は、出金とアカウント認証の両方においてあらゆる面で困難を伴うため、依然として複雑です。
first, they made it difficult for me to verify documents, they asked me for a print, from a bank that does not allow taking a print of the screen, nubank. I had to take pictures from another device and even record a video to prove my account, now they canceled my withdrawal!
I made a deposit via BTC (coinspaid_btc) and they canceled asking me to withdraw using the method I deposited! being that first I deposited in pix! now I requested via BTC which was my last deposited method! investing in this casino is still complicated, as they make it difficult in every way, both withdrawal and account verification!
em primeiro lugar, dificultaram minha verificação de documentos, me pediram print, de um banco que não permite tirar print da tela, o nubank. eu tive que tirar fotos de outro aparelho e até gravar video para comprovar conta, agora cancelaram meu saque!
fiz um deposito via BTC (coinspaid_btc) e cancelaram pedindo para sacar pelo metodo que depositei! sendo que primeiro depositei em pix! agora solicitei via BTC que foi meu último método depositado! investir nesse casino ainda é complicado, pois dificultam de todas as formas, tanto o saque quanto verificação de conta!
はい...この状況を解決できれば、プラットフォームに対する私の意見は変わります!
Yes... if you solve this situation, I change my opinion about the platform!
Sim...se vcs resolverem essa situação mudo minha opinião sobre a plataforma!
私たちは全力を尽くしますが、解決策はカジノにも依存します。最終的にはすべてがうまくいくことを願っています。 🙂
We will try to do everything in our power, but the solution depends on the casino as well. I hope everything will turn out well in the end. 🙂
こんにちは、あなたもカジノで問題を抱えているようですね。私の理解が正しいかどうか、したがって検証プロセスは複雑であったとしても成功したかどうかを尋ねたいのですが。
出金に関しては、入金したときと同じ方法でお金を引き出すことをお勧めします。
ただ、もしよろしければ、カジノが推奨する他の支払い方法を使用して出金できたかどうか教えていただけますか?
Hi, I see you have a problem in the casino too. I would like to ask if I understand correctly and therefore if the verification process was successful even though it was complicated ?
As far as the withdrawal is concerned, it is recommended that you withdraw the money in the same way as you deposited.
However, if I could ask you, would you please let us know if you were able to withdraw using the other payment method recommended by the casino ?
それで、先ほども言ったように、最初にpix経由で入金し、一連の銀行領収書を要求されました。これが送信され、pixでリクエストしましたがキャンセルされました。その後、同じ方法で引き出すためにBTCで入金しました。が最後の出金だったので、BTC (coinspaid_btc) 経由でリクエストしたところ、coinspaid_ltc ウォレットを使って出金するように言われました (私が知らない方法で、入金に使用しなかった方法です! わかりますか!? それが私のやり方です)入金しなかった方法から出金しようとしています!? つまり、負けてもプレイし続けることができるように、追加入金を強制されたり、出金が複雑になったりするのです! でも、私はプレイしません、お金が欲しいのです!
so, as I said, first I deposited via pix, they asked me for a series of bank receipts, this was sent, I requested it in pix and it was cancelled, then I deposited it in BTC to withdraw in that same modality, this was my last withdrawal, so I requested it via BTC (coinspaid_btc) and they asked me to withdraw using coinspaid_ltc wallet (method that I don't know and method that I DIDN'T USE FOR DEPOSIT! you understand!? that is how am I going to withdraw from a method that I didn't deposit!? that is they are forcing me to deposit more or complicating the withdrawal so I can keep playing to lose! but I won't play I want my money!
então, como eu disse, primeiro depositei via pix, me pediram uma série de comprovantes de banco, isso foi enviado, solicitei em pix e foi cancelado, depois depositei em BTC para sacar nessa mesma modalidade, esse foi meu último saque, então solicitei via BTC ( coinspaid_btc) e me pediram para sacar usando coinspaid_ltc wallet (método que desconheço e método que eu NÃO USEI PARA DEPOSITO! entende!? ou seja como vou sacar de um método que não fiz deposito!? ou seja estão me forçando a depositar mais ou complicando o saque para que eu posso continuar jogando para perder! mais eu não vou jogar eu quero meu dinheiro!
こんにちは。ご記載の状況を確認いたしましたので、出金が完了したことを確認させていただきました。 BTC ウォレット内の資金を確認できるはずです。 Rollino の利用規約に記載されているように、ユーザーは最後に入金された支払い方法を使用して出金リクエストを開始できます。ご理解のほどよろしくお願いいたします。今後ともよろしくお願いいたします。
Hello, we've reviewed the situation you described, and I'm happy to confirm that your withdrawal has now been paid. You should be able to see the funds in your BTC wallet. As mentioned in Rollino's Terms and Conditions, users can initiate withdrawal requests using the payment method with which the last deposit was made. Thank you for your understanding, and we look forward to serving you again in the future.
Olá, nós revisamos a situação que você descreveu, e estou feliz em confirmar que o seu saque já foi pago. Você deve conseguir ver os fundos na sua carteira BTC. Como mencionado nos Termos e Condições da Rollino, os usuários podem iniciar solicitações de saque usando o método de pagamento com o qual o último depósito foi feito. Obrigado pela sua compreensão, e esperamos atendê-lo novamente no futuro.
現在、詳細を検討しており、状況を完全に理解するために財務チームと緊密に連携していますので、ご安心ください。最新情報を受け取り次第、すぐにここでお知らせします。
その他ご質問やご不明な点がございましたら、お気軽にお問い合わせください。
Please rest assured that we are currently reviewing the details and working closely with our finance team to fully understand the circumstances. As soon as we receive any updates, we will notify you here immediately.
If you have any further questions or concerns in the meantime, please don't hesitate to contact us.
Por favor, tenha certeza de que estamos atualmente revisando os detalhes e trabalhando de perto com nossa equipe financeira para entender completamente as circunstâncias. Assim que recebermos qualquer atualização, iremos notificá-lo aqui imediatamente.
Se você tiver mais perguntas ou preocupações enquanto isso, por favor, não hesite em entrar em contato conosco.
解決されましたが、この検証方法は非常に厳密で複雑なので、改善してください。とにかくありがとうございました!
it has been resolved, but improve this method of verification of yours is very rigid and complex! thank you anyway!
foi resolvido, porém melhorem esse método de verificação de vocês é muito rigido e complexo! mesmo assim obrigado!
それで、先ほども言ったように、最初にpix経由で入金し、一連の銀行領収書を要求されました。これが送信され、pixでリクエストしましたがキャンセルされました。その後、同じ方法で引き出すためにBTCで入金しました。が最後の出金だったので、BTC (coinspaid_btc) 経由でリクエストしたところ、coinspaid_ltc ウォレットを使って出金するように言われました (私が知らない方法で、入金に使用しなかった方法です! わかりますか!? それが私のやり方です)入金しなかった方法から出金しようとしています!? つまり、負けてもプレイし続けることができるように、追加入金を強制されたり、出金が複雑になったりするのです! でも、私はプレイしません、お金が欲しいのです!
so, as I said, first I deposited via pix, they asked me for a series of bank receipts, this was sent, I requested it in pix and it was cancelled, then I deposited it in BTC to withdraw in that same modality, this was my last withdrawal, so I requested it via BTC (coinspaid_btc) and they asked me to withdraw using coinspaid_ltc wallet (method that I don't know and method that I DIDN'T USE FOR DEPOSIT! you understand!? that is how am I going to withdraw from a method that I didn't deposit!? that is they are forcing me to deposit more or complicating the withdrawal so I can keep playing to lose! but I won't play I want my money!
então, como eu disse, primeiro depositei via pix, me pediram uma série de comprovantes de banco, isso foi enviado, solicitei em pix e foi cancelado, depois depositei em BTC para sacar nessa mesma modalidade, esse foi meu último saque, então solicitei via BTC ( coinspaid_btc) e me pediram para sacar usando coinspaid_ltc wallet (método que desconheço e método que eu NÃO USEI PARA DEPOSITO! entende!? ou seja como vou sacar de um método que não fiz deposito!? ou seja estão me forçando a depositar mais ou complicando o saque para que eu posso continuar jogando para perder! mais eu não vou jogar eu quero meu dinheiro!
もちろん、あなたが説明したことは理解しています。カジノからの返信とあなたの返信から、あなたのアカウントにお金が入っていることがわかります。
とにかく、長い待ち時間もなく、さらなる問題も発生することなく、あなたの状況は解決されたので、私は満足しています。確かにそのような状況に陥るのは良いことではありませんが、今回のようにカジノが協力するのであれば、それは良いことだと思います。
おそらくカジノも検証プロセスの一環としてあなたの観察を再検討して考慮し、将来的にはより単純な手順を適用する可能性があります。したがって、双方にとってwin-winの状況だと思います。
もう一度、資金を調達できたことを嬉しく思います。今後も楽しい経験ができることを祈っています。 🙂
Of course I understand what you described. I can see from the casino's reply and your reply that you got your money in your account.
Anyway, I am satisfied, since your situation was solved without a long wait and without more problems. It's certainly not nice to get into a situation like that, but if the casino cooperates as it did in this case, I think it's a positive thing.
Perhaps the casino will also reconsider and take your observation into account as part of the verification process and could apply a simpler procedure in the future. So I think it's a win win situation for both parties.
Once again, I am glad that you managed to get your funds and I wish you only pleasant experiences in the future. 🙂
ありがとう!この要件を改善できるよう、このフィードバックを受け取っていただければ幸いです。そしてはい、私はお金を持っています!
thanks! I hope they receive this feedback so that I can improve this requirement! and yes i have my money!
obg! espero que eles recebem esse feedback para que posso melhorar esse requisito! e sim estou com meu dinheiro!
素晴らしい。カジノは少なくとも再考できると思います。
うまくいくことを願っています。 😊
Great. I think the casino could at least reconsider.
I hope you do well. 😊
支払い方法が改善されたのでしょうか...今のところ資金を引き出しましたが、まだ下がりません...通常のpixで入金しましたが、ちょうどよく下がりました...引き出しました同じ方法で入金しました.... pix 経由で同じアカウントに落ちます.... 承認された文書です それが機能するのを確認したいです
Could it be that they improve the payment method.... so far I have withdrawn the funds, it still hasn't dropped....I made the deposit via normal pix, it fell just right....I withdrew it the same way I deposited it.... For falls into the same account via pix.... Approved document I want to see it working
Será que eles melhoram o método de pagamento....até o momento fiz a retirada dos fundos ainda não caiu....fiz o depósito via pix normal caiu certinho....retirei pela mesma forma que depositei.... Pra cai na mesma conta via pix.... Documento aprovado quero ver torcendo pra dar certo
おやすみ!これまでのところ、引き出しをリクエストしましたが、今のところ私のピクスに届いていません。アカウントにお金が欲しいのですが、今のところ何もありませんので、受け取るにはどうすればよいですか 🤷🏻♀️🤦🏻♀️ 全てを願っていますうまくいき、お金はゼロになります。
Goodnight! So far I've requested the withdrawal but so far it hasn't landed on my pix, what should I do to receive it because I want the money in my account but so far nothing 🤷🏻♀️🤦🏻♀️ I hope everything goes well and the money comes to nothing.
Boa noite! Até agora solicitei o saque mais até agora não caiu em meu pix , como devo fazer para receber pois quero o dinheiro na minha conta mas até agora nada 🤷🏻♀️🤦🏻♀️Espero que de tudo certo e o dinheiro até a nada.
実は、アカウントの出金ができなくて困っています。すでに6回書類を送っています。書類を持ったセルフィー.... ウェブサイトには私のアカウントが正常に承認されたと書かれていますが、今のところ私のお金は何も消えていません。
In fact, I'm having trouble withdrawing my account. I've already sent my documents 6 times. Selfie holding documents.... On the website it says that my account has been successfully approved, but so far nothing of my money has gone.
Na verdade estou com dificuldade pra minha retirada cai já mandei 6 vezes meus documentos selfie segurando documentos.... No site diz que foi aprovado com sucesso minha conta mais até agora nada de meu dinheiro cai
Casino.guruはオンラインカジノやオンラインカジノゲームに関しての情報をあらゆる機関から独立して発信しており、ギャンブル運営者や第三者機関の影響は受けていません。私達は、独立専門家チームのメンバーによる知識や判断にもとづいて、誠実性を重視し、レビューを作成しています。しかし、これらは情報提供目的でのみ作成されており、法的助言として解釈されたり、依拠されるべきではありません。掲載されているカジノでプレイする際には、法的規制要件を満たす様にしてください。
受信フォルダーを確認し、下記メールアドレスへ送られたリンクをクリックしてください。
youremail@gmail.com
リンクは72時間で無効化されます。
迷惑メールフォルダーやプロモーションフォルダーをご確認していただくか、下記のボタンをクリックしてください。
確認用Eメールが送信されました。
受信フォルダーを確認し、下記メールアドレスへ送られたリンクをクリックしてください。 youremail@gmail.com
リンクは72時間で無効化されます。
迷惑メールフォルダーやプロモーションフォルダーをご確認していただくか、下記のボタンをクリックしてください。
確認用Eメールが送信されました。