Rollino Casino - 一般ディスカッション (13ページ)

I would avoid this casino at all costs.

I deposited €50 and got a similar bonus.

I played the African King game and got up to €2000, I then look at the bonus section and realise that I need to wager the bonus in order to clear the target wager requirements for it to no long be a bonus. I did this and still managed to get to €2000 and it went into my real money.

I checked my account today and the €2000 had gone down to €250, I contacted support and got a reply saying about that it does not count anymore as they would take away x5 winnings from my bonus before I was able to withdraw. How the hell does this makes sense a casino?? I literally won the money, I cleared the bonus wagering requirements and played with what I had left and still came away with €2k but now they decided to take it away from me and lower it to €250.

Can anyone shed light on this please?

Hello, in the casino I found such terms to bonuses:

"All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times bonus granted. Any exceeded balance will be voided prior to money withdrawal."

I think it is clearly written that you can withdraw a maximum of 5x from the bonuses. They even have it written again in the bonus terms at the very end. 

It's also a downside of bonuses that quite often they are subject to a maximum cashout and therefore it's up to the players themselves to inform themselves whether the bonus is worth taking or not. In this case, I would say that the casino was just sticking to their terms and I don't see anything wrong with that, although I understand that after such wagering requirements, the player would probably expect to be able to withdraw more.

Dear Rolino, why have you seized all my money and closed my account without any evidence? You delayed my payout day by day, claiming everything was fine, and then suddenly cited some of your rules and confiscated all my money—both my winnings and my deposit. I didn’t use any bonuses; I played with real money.

They said I used some kind of software, etc., which is absolute nonsense.

I was playing with real money on Immersive EU Roulette.

If any roulette software actually exists, someone please let me know; I’ll pay whatever they ask, I’ll buy it.

I wouldn't say it is the best idea though, to buy some. It is prohibited in most of the casinos, and there is a huge possibility it can easily be detected nowadays, you know.🤷‍♀️

Better tell us more about the issue you experience and if there is something we could help you with.

I said that more ironically...

Of course, something like that doesn’t exist.

Well, it does, and that is why it is not allowed to be used.

I’ve been playing at Rollino Casino for over 2 months, making multiple deposits and withdrawals (far more deposits than withdrawals), and never had any issues. I played fairly and followed all the rules.

Recently, after finally managing to win €3,500 and requesting a withdrawal, Rollino suddenly accused me of "value betting", something I never did, and closed my account permanently. They kept all my winnings and refused to provide any proof or explanation.

The truth is: even if you play completely legitimately, they can decide at any time that your bets were "value bets" and confiscate your money. This happened to me after months of playing and trusting the site.

No warning, no opportunity to defend myself – just instant account closure and €3,500 stolen. If you value your money, stay away from this casino. You risk losing everything without cause.

Firstly, let me tell you that I am really sorry for this experience of yours.

May I ask you, though, if all this was related to the sports betting or casino games?

If it was on the part of the casino games, our complaint team could perhaps investigate the whole matter at this casino.

Please let us know in your reply more details, and hopefully we could help.

Thanks for your response — I appreciate you looking into this.

My issue is entirely related to sports betting on Rollino Casino. I’ve been a regular bettor there for over two months, always following the same betting pattern: placing larger stakes on low odds (1.20 to 1.30) and smaller amounts on odds closer to 2.00. During this time, there were no issues, especially since I had some losses, which I assume kept me off their radar.

In fact, while I was losing, they constantly contacted me as a VIP, offering promotions, calling me, and sending emails to encourage me to deposit more. I was told I was a valued player and received frequent bonus offers.

However, in the last couple of weeks, I began winning more consistently. When I attempted to withdraw €500, they immediately closed my account and claimed I was involved in arbitrage or value betting, seizing €3,500 of my legitimate winnings with no proof or transparency.

This action felt completely unfair — just days earlier, they were treating me as a VIP with offers and communication, then suddenly everything changed when I tried to withdraw.

I’ve submitted formal complaints to Curaçao GCB and Neteller and provided them with all relevant evidence.

I believe this behavior is unacceptable, and I will continue to share my experience widely to ensure that other players are aware of these tactics and can avoid similar mistreatment.

It really sounds frustrating indeed.

Unfortunately, we don't have any department dealing with sports, so we wouldn't be of any help in this case.

I have these links to websites; they could maybe help you out, though:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Let us know, please, if you find some of them helpful.

Dear antonio_123,

Thank you for sharing your feedback.

We take such concerns seriously and would like to review your case further. Please send us your registered email address or username privately so we can investigate.

Best,

Rollino Casino

Hi Rollino Casino,

Thank you for your reply. I’m trying to send you a private message with my registered email and username, but I can’t seem to find the option. Could you please let me know how I can send you a private message on this platform?

Hi Romi,

I’m following up regarding my issue with Rollino Casino. They responded asking me to send my registered email and username privately, but I can’t find any way to send a private message through this platform.

Since this concerns €3500 that I haven’t been able to recover, I kindly ask for your assistance. Could you please guide me on how to proceed or help escalate this matter further?

Thank you so much for your support.

Best regards,

antonio_123

Well, there is no option here to send a private message, but I found this email address you can send everything they requested to: [email protected]

Let us surely know how you go with your withdrawal.

Thank you, Romi.

Unfortunately, I’ve already sent several emails to [email protected] since this issue began, and I haven’t received a single reply. It seems they are deliberately ignoring all my attempts to communicate.

If Rollino genuinely intends to respond, I’ll leave here my assigned username on their platform: PLAYER7211551.

I’ll keep you updated if anything changes, but at this point, they’ve been completely unresponsive.

Well, hopefully they will respond as they did here in the thread.

We'll surely wait for your updates.

I have made numerous deposits into this casino my account is fully verified I wagered x5 my balance and have won 5300 euros. I have requested a withdrawal of 500 euros however my withdrawal is still pending I contacted live chat to see what’s going on they stated "I need to send proof of my cards" I have sent them all the proof of cards and bank information however they are not responding to my emails they stated in live chat they sent me an email on the 06/06/2025 but they have not I checked my emails I am really now starting to question the trustworthyness of this casino I have proof of everything in my account and all correspondence from live support can someone help me resolve this as I am not receiving any correspondence from the casino

I used them lost 400 in seconds live chat etc useless I think you might be in trouble

So did you loose the 400 by placing bets or you lost it trying to withdraw I have sent them emails for kyc verification of my cards yesterday I contacted live chat they said I should receive a response by Monday if this is not sorted I only have one option to go through my bank.