Frank & Fred Casinoのレビュー

プレーヤー「スペースバー」は、フランクとフレッドが未払いの支払いを保護するために、1日1ユーロの損失制限を設定していました。残念ながら、損失制限は機能せず、彼は€2,000の引き出しを賭けることができました。サポートは、非稼働制限を純損失制限で説明したいと考えていました。しかし、彼はチャットで€1しかギャンブルできないと言われたテストのために€20を預けていました。これも機能せず、€20をギャンブルすることができました。その後、彼のアカウントはブロックされ、 20ユーロが彼に返金されました。カジノは€2,000の返金を拒否しました。この苦情はMGAにも提出されましたが、彼らによると、MGAライセンスは実際には損失制限を提供する必要がなかったため、この問題を解決できませんでした。

This player requested a withdrawal and sent all the documents for their account to get verified. Once that was done, they received an email from the casino stating they should receive their winnings in between 7-15 working days. Unfortunately, that didn't happen and the money became delayed. No further details are available on whether the player received their winnings or not.

Thomas requested a withdrawal of €18,000 via his debit card but it was denied due to the amount being too big to transfer. Later on, the casino offered him that they would send him €10,000 using a bank transfer, so he waited. A few days later, the money was still at his player's account. The casino sent Thomas an email in which they requested of him to send a bank statement and a selfie of him holding his passport in his hands. There's no further information available ever since.

The player requested a withdrawal but it became delayed due to the payment issues. In the end, the casino told the player their winnings were on their way and they should wait. We're not sure if they received them because there's no other information provided. The complaint remains unsolved.

Jillid didn't have any problems receiving his first withdrawal so he requested another withdrawal of €3,000 and sent all documents needed for verification. About 24 hours later, the amount bounced back to his account and he didn't understand why it happened. He then tried to request it again, this time, with the casino's supervision and it was approved. The money once again bounced back to his account and the casino said that his cardholder did not accept the transfer so he was suggested to provide a bank statement. After he sent it to them, it was disapproved. The casino asked the player to send the documents for verification again and so he did. Ever since then, there is no more update available on this case and the complaint remains unsolved.