Hello, Roku! According to the point of terms and conditions 8.23 - The Company reserves the right to require primary and secondary account verification at any time and to use additional tools and procedures for verification, if necessary. In order to verify your user account, the administration has the right to ask you to provide an ID document (including, but not limited to, a copy of your passport/ID card/any payment card used, recent public utility charge statement in your name or any other document confirming your identity). In addition, the Company reserves the right to ask you to confirm your identity via a video call or by sending your documents by mail. If these requirements are not fulfilled, the Company has the right to temporarily deactivate your user account until the requirements are fulfilled and/or close the account. If the information you provided is found to be inaccurate, the Company reserves the right to block your account and cancel withdrawals.

Best regards,
Starda Casino!

Dear roku,

Our KYC process is implemented for the safety and security of our platform as well as our players. This is in accordance with our Terms and Conditions which states:

"8.9 We reserve the right to confirm your name and address by post or otherwise. We may, at our discretion, undertake additional security checks for any information that you provide. By agreeing to these Terms and Conditions, you allow us to access, use, process and store the results of any identification verification or checks."

We always ensure that reviews are done as soon as possible. However, the timely processing depends upon your cooperation and prompt submission of the required documents.