I’ve been a long-time player at Starda Casino and unfortunately lost quite a lot of money in the past. Recently, I finally had a win and requested a withdrawal — and that’s when the problems started.

They blocked my withdrawal for 31 days, and after looking into similar cases on Trustpilot, it seems the reason might be that I placed a single bet on table tennis. I now believe this is the same pattern reported by other users: as soon as someone wins after a table tennis bet, their withdrawal gets frozen for a full month.

The support is extremely unhelpful — responses are robotic, copy-paste, and no one gives a real answer. There is no way to talk to anyone above basic support, and you cannot contact the finance department directly.

What’s worse — while my withdrawal is blocked, deposits are still open and working fine, so I guess they just hope I’ll lose everything before the 31 days pass. That feels manipulative.

Yes, I know they will probably reply here with their usual response about "clause 10.4" in the terms and conditions, claiming I agreed to this. But this is absurd — I placed a bet that is offered in their own sportsbook, and now they’re using it as a reason to lock my winnings?

This feels like a trap, not a legitimate gaming platform.

I ask that someone from Starda Casino who actually replies to Trustpilot reviews take a look at my account and explain this properly.
My account ID is: #YO2VU

Just an awful experience on this site. Made a deposit through crypto, played some live roulette, made a bit of money and went to withdraw.

Firstly, I needed to verify all my ID documents. Then verify my phone number. Then verify my email address. Then verify my crypto wallet address.

Then the real fun started. They claimed my withdrawal was on hold as they 'needed to check the correctness of my bets.' There were all bets placed on live roulette, none on sports, no bonuses used.

Still waiting for my withdrawal. Live chat friendly but unhelpful. All the while they're hoping I cancel my withdrawal and lose the money.

Awful casino. Avoid. Going to wait out the 14 day period and if I don't receive my withdrawal lodge a complaint here.

Warning!
Unfortunately, I was blinded by the positive reviews here at Guru!
If you want to lose permanently and permanently within a very short period of time, create an account here. You will lose everything and not even make a small profit.
It is my worst casino experience after over 100 online casinos.
The RTP values are terrible.
And if you take bonus, you will definitely not be able to play your favorite game.
I can't find anything positive at all.
Documents for verification were also rejected 4 times.
A verification odyssey begins.
I think this is a highly criminal casino.
I can't understand all these positive reviews.
Whenever you want to block your account, it says... But we have a license... Yes, it's nice that you have a rip-off license.
I will never create an account with this group GALAKTIKA NV, there are some better providers.🤮
There are no responsible gaming or limits here.
Bad worse…. Starda.
Never again
It was my biggest mistake playing here.
And hey, don’t be blinded by positive reviews…

Warnung!
Ich habe mich leider von positiven berwertungen hier bei Guru blenden lassen!
Wenn Sie innerhalb kürzester Zeit dauerhaft und permanent nur verlieren möchten, machen Sie hier einen Account. Sie werden alles verlieren und nicht einmal einen kleinen Gewinn machen.
Es ist meine aller schlechteste Casino Erfahrung nach über 100 Online Casinos.
Die RTP Werte sind unter aller Sau.
Und wenn du Bonus nimmst, wirst du mit Sicherheit dein Lieblingsspiel nicht spielen können.
Ich kann gar nichts Positives finden.
Auch wurden Dokumente für die Verifikation 4x abgelehnt.
Es beginnt eine Verifikations odyssey.
Ich denke, das ist ein hoch kriminelles Casino.
All diese positiven Bewertungen kann ich nicht verstehen. Wahrscheinlich sind auch diese fake oder gekauft.
Immer wenn du deinen Account sperren willst, heißt es…. Aber wir haben doch eine Lizenz…. Ja, schön , dass ihr eine Abzock-Lizenz habt.
Niemals werde ich einen Account bei dieser Gruppe GALAKTIKA N.V. machen da gibts einiges bessere anbieter.🤮
Verantwortungsbewusstes Spielen bzw. Limits existieren hier nicht.
Schlecht, schlechter…. Starda.
Never Again
Es war mein größter Fehler hier zu spielen.
Und hey lasst euch nicht blenden von positiven Bewertungen…

Casino scammers. Can't pay pennies. They always have some kind of problem. Then send one document, then let's call you to ask about your account. And now, when I tried to withdraw the second time, they asked for a bunch of documents - a selfie with a birth certificate, a selfie with SNILS, a selfie with Inn and so on. They fool their heads as best they can. Just don't play here. The casino is a total problem. They won't refund your money. They are thieves and scammers, I don’t know where they get such a rating from?

Story to be continued:

I sent all the photos - they accepted the photo. And they said you can make a withdrawal, everything is fine. And what do you think happened? Of course, nothing came out! They blatantly lied! and They said that an additional check is needed 72 hours! You all understand that later there will be new reasons not to pay! Then they say wait a year and so on. And it's all for $80!!!! The casino is bankrupt!

Казино мошенники. Не могут выплатить копейки. Вечно какие-то проблемы у них. То пришлите один документ, то давайте мы вам позвоним чтобы спросить про ваш аккаунт. А теперь, когда я попыталась вывести второй раз попросили кучу документов - селфи с свидетельство о рождении, селфи с снилс, селфи с инн и прочее. Морочат голову как могут. Просто не играйте тут. КАзино сплошная проблема. Не вернут вам деньги. Они воры и мошенники, не знаю откуда такой рейтинг у них?

История с продолжением:

Я отправила все фото - они фото приняли. И сказали можете сделать вывод средств все хорошо. И что вы думаете случилось? Конечно же не вывели ничего!!! Они нагло солгали! и Сказали что нужна дополнительная проверка 72 часа! Вы же все понимаете, что потом будет новые причины не платить! Потом скажут ждите год и тп. И это все из-за 80 долларов!!!! Казино - банкрот!

I used the first welcome bonus over the weekend. As with all Galaktika casinos, significantly fewer slots can be played with bonus credit than without a bonus. Virtually all well-known and popular games cannot be played, but they do not open in the bonus either (very positive!).
I was even able to test the payout and that was really great. I had received my money within a few hours and a brief discrepancy. I have deposited and withdrawn using Crypto.

Note: other than described here, players from Germany are allowed to register. The currency can be changed to € in the account.

Ich habe am Wochenende den ersten Willkommensbonus benutzt. Wie bei allen Galaktika Casinos sind mit Bonusguthaben nur deutlich weniger Slots spielbar als ohne Bonus. Quasi alle bekannten und beliebten Spiele sind nicht spielbar, öffnen aber auch nicht im Bonus (sehr positiv!).
Ich konnte sogar die Auszahlung testen und das war wirklich top. Ich hatte wenige Stunden und einer kurzen Unstimmigkeit mein Geld bekommen. Ich habe mit Crypto ein- und ausgezahlt.

Anmerkung: anders als hier beschrieben, dürfen sich Spieler aus Deutschland anmelden. Die Währung lässt sich im Konto auf € umstellen.