Thank you for your feedback and constructive criticism. We appreciate your opinion and will certainly take it into account to improve our service for you and other players.
We always strive for excellence and are grateful that you shared your insights with us. If you have any additional suggestions or comments, please feel free to reach out to us.
We are very sorry for the misunderstanding, but accounts cannot be blocked for no reason. All the actions you described above are carried out by our security specialists according to the rules, in order to ensure account security and prevent any activity that violates rules and laws. According to clause 2.30: In the event of duplicate registration, the submission of someone else's, invalid, or forged documents; multiple breaches of the Betting Company’s T&C; doubts about the identity of the customer or the information they have provided; any types of fraud (the whole list can be found on the site, on the page of rules), the company’s management is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such details have been verified. Also according to clause 2.32: pon completion of the investigation, the company can make any decision that it deems to be fair and reasonable, such as closing the account and canceling the winnings.
In case of compliance with all rules and fair use, the verification is successful and the player can withdraw and continue to use the account without any restrictions. Therefore, we urge you to adhere to all the rules imposed on players for safe gaming.
i deposited some and won bit so tried withdrawing but pushed the withdraw button then it said "cant be blank" and rejected me to do. i told the cs but they say i should clear the cache and try another browser. so i did and it didn’t work. told the cs again but they told me the same thing repeatedly. this means i can deposit here but i can’t withdraw here.
AVOID
さらに読む表示を減らす
ゲームをプレイしている間ずっと広告が表示され続けます
advertisement keeps popping up during all the time i play any games
ここでは何も引き出すことができず、カスタマーサポートでも問題を解決できませんでした
i couldn’t withdraw anything here and customer support didn’t fix it
だから私は永遠にここを去った
so i left here forever
Dama nv がここで運営しているウェブサイトがとても安くて違うなんて信じられない
can’t believe Dama nv runs here website is so cheap and different
We apologize for answering you in English. We are sorry that you have had such an experience with the withdrawal process.
Answering your concerns, the "can't be blank" warnings appear only if the banking details weren't filled or the field itself wasn't filled at all. In such cases, we recommend carefully checking your bank details. Even if you filled in the wrong banking details, you will still be able to request the removal of those with the replacement of the correct ones. Also, you will be given instructions on what exactly will be needed to be re-filled.
If you still have other questions or concerns, please reach out to us via live chat or with the next mail address: support@spinsamurai.com
We are available 24/7. Sincerely, Spin Samurai Casino
