As a high-stakes player who has invested over $2 million into Bitcasino over more than four years, I feel compelled to sound the alarm about this platform's egregious practices. This isn't merely a negative review; it's an urgent warning to the crypto gambling community about the deceptive and exploitative tactics employed by Bitcasino.

Deceptive Crypto Practices:
Bitcasino markets itself as a crypto-forward platform, but this claim is nothing short of fraudulent. Their rewards system is a labyrinth of currency conversions designed to disadvantage players:

-Deposits are made in Bitcoin
-Rewards are calculated in Euros
-Rewards are then converted back to Bitcoin

This unnecessary conversion process exposes players to potential losses due to volatile exchange rates, completely undermining the stability and transparency that crypto gamblers seek. It's a blatant bait-and-switch tactic that goes against the very ethos of cryptocurrency.

Retaliatory Behavior and Intimidation Tactics:
When I raised legitimate concerns about their cashback calculation method—which penalizes players for using their earned rewards—Bitcasino's response was nothing short of draconian. Upon learning of my intention to file a complaint with the Curaçao Gaming Control Board (GCB), they immediately suspended all my rewards and bonuses. This retaliatory action is not just unprofessional; it's potentially illegal and showcases a culture of intimidation aimed at silencing player concerns.

Condescending Management and Gaslighting:
Cristina, the so-called Head of VIP, exemplifies everything wrong with Bitcasino's management. Her responses to my concerns were not just dismissive but actively hostile. She attempted to deflect from the core issues by bringing up irrelevant profit and loss statistics—a textbook gaslighting technique. This marks the second time this year I've faced such contemptuous treatment, indicating a systemic problem in how Bitcasino views its players.

Loyalty is only given if you are losing-
Bitcasino's loyalty program is a farce. Despite millions in deposits over years of play, the returns are insulting:

-Meager bonuses for initial deposits
-No meaningful recognition for continued play
-Lack of substantial rewards for high-volume players

Their system seems designed to encourage immediate cashouts rather than fostering long-term relationships. It's a short-sighted strategy that reveals their true priorities: quick profits over player satisfaction.
Abysmal Customer Service
The customer service at Bitcasino is an exercise in frustration. Responses are:

-Impersonal and clearly automated
-Delayed by days, sometimes weeks
-Devoid of any real solutions or empathy

It's evident that Bitcasino has no genuine interest in addressing player concerns, treating communication as a box-ticking exercise rather than a vital part of their service.

A Platform Stuck in the Past
Bitcasino is woefully out of touch with the expectations of modern crypto gamblers. Their approach to player relations seems rooted in outdated, predatory practices that have no place in today's competitive online casino landscape. They offer:

-Convoluted and opaque rewards systems
-Retaliatory behavior against legitimate complaints
-Disregard for player loyalty
-Subpar customer service

A Platform to Avoid at All Costs:
In an era where numerous online casinos offer transparent, player-friendly experiences, Bitcasino stands out as a relic of a bygone era—one where casinos could exploit players with impunity. Their practices are not just disappointing; they're potentially harmful to players' financial and emotional well-being.

To my fellow crypto gambling enthusiasts, I implore you: take your hard-earned cryptocurrency elsewhere. There are platforms that respect their players, offer genuine rewards, and understand the value of building trust. Bitcasino, with its deceptive practices and contemptuous attitude towards players, has proven it deserves neither your time nor your money.

The world of online gambling is changing fast, Bitcasino is a cautionary tale—a stark reminder of why due diligence and community feedback are crucial. Don't let your crypto journey be marred by their predatory tactics. You deserve far better, and thankfully, better options abound in today's market.

I’ve been a patron of Stake for a significant time, reaching Diamond level 1 status, which speaks to my level of play and loyalty. My commitment to the platform is evident; I’ve wagered over $31 million. Despite my consistent play and substantial deposits, I’ve noticed a worrying trend: my losses have spiked, bonuses have dwindled, and the VIP service has been underwhelming.

Communication with my VIP host, "Maja," has been frustrating. My queries are met with evasion and long delays, only to receive unhelpful responses. This is not the level of service one expects when part of an elite tier. I have specifically requested a loss back bonus and clarification on my changing account metrics, but these requests have been ignored or sidestepped.

Anonymity with VIP hosts can be a necessary part of online gaming; however, when this anonymity extends to a lack of accountability and poor service, it becomes a problem. As a high-stakes player who contributes significantly to the platform, I expect transparency, efficiency, and recognition in the form of superior customer service and appropriate compensation for my level of play.

The current state of affairs is far from satisfactory. A prompt and significant improvement is needed to make the VIP experience reflective of the loyalty and investment of top-tier players like myself.

I have been playing at Rocketpot online casino for over a year, and have deposited tens of thousands of dollars in cryptocurrency. I have never withdrawn, as I have always just used the casino as a place to gamble. Today they sent me an email that they usually send for a cashback bonus, but this time it was for an unusually high amount. I checked to make sure the email was the usual Rocketpot email, and it was. But when I asked about it in the live chat, they told me that the email it was sent from, "blackhole@rocketpot.io" is not associated with their casino. I informed them that it was the same email that I receive all my bonuses from them. I then told them I would be writing a couple negative reviews, and the chat operator said, "Are you serious?" "This isn't our fault" "We didn't do anything wrong"

I am sick and tired of being lied to by this casino. I have never received a single withdrawal from them, and now they are trying to trick me into thinking I have a bonus or according to them they had nothing to do with it. After looking at the site with a more critical eye, I saw tons of misspelled words such as Authentication and in the Rocketpot email they don't even spell. the casino name correctly, and haven't for the last 6 months!

Do not deposit any money at Rocketpot online casino, as you will never see it again.