Account is frozen for no reason. After submitting several documents, the verification is repeatedly postponed even though there is currently an active bonus on the account. I am being deliberately kept waiting so that the bonus and my money are canceled. Absolutely not to be recommended and completely dubious.
//// Update: I want to update the whole situation. My case was reviewed by Askgamblers with a very, very competent and very fast employee who responded at all times and took extremely responsible and professional care of the entire situation. According to their statement, I will receive my entire winnings. If this turns out to be the case, apart from the aforementioned negative points I mentioned earlier, I can now also report very positively about the casino, thanks in large part to the employee who was always available to me during my complaint.
Account wird ohne Grund eingefroren. Nach einreichen von mehreren Unterlagen wird die Verifikation immer wieder nach hinten verschoben obwohl derzeit ein aktiver Bonus auf dem Account ist. Ich werde absichtlich hingehalten damit der Bonus und mein Geld gecancelt wird. Absolut nicht weiterzuempfehlen und komplett unseriös.
//// Update: I want to update the whole situation. My case was reviewed by Askgamblers with a very, very competent and very fast employee who responded at all times and took extremely responsible and professional care of the entire situation. According to their statement, I will receive my entire winnings. If this turns out to be the case, apart from the aforementioned negative points I mentioned earlier, I can now also report very positively about the casino, thanks in large part to the employee who was always available to me during my complaint.
迅速な支払い。
Fast payout.
Schnelle Auszahlung.
非常に豊富なゲームの選択
Very large selection of games
Sehr große Spielauswahl
チャットは直接アクセス可能
Chat is directly accessible
Chat ist direkt ansprechbar
財務部門は回答に最大 22 時間かかります。
Finance Department needs up to 22 hours to respond.
Finance Department braucht bis zu 22 Stunden um zu antworten.
有効なボーナスがまだアカウントにある間、アカウントは凍結されます
Account is frozen while active bonus is still on the account
Account wird eingefroren währen aktiver Bonus noch auf dem Konto ist
