Hello there,

We regret to hear that you are not satisfied with your experience at our casino.

We would like to inform you that we are experiencing some delays in crediting deposits to the game balance. This delay is dependent on when the balance transfer occurs. In relation to withdrawals, our finance department is actively addressing requests in a real-time queue, striving to expedite payments for utmost customer satisfaction.

Additionally, we support responsible gambling at JackTop Casino, and apart from offering a fair gameplay experience, we give our players a possibility to set a limit at their account, if they want to do it. We have the following limits:
1. Deposit/withdrawal - they help you to control how much funds or time you spend with us.
2. Cooling Off Limit - setting it allows you to freeze your account for a while.
More detailed information you may find by following this link - https://jacktop.com/info_pages/responsible_gaming

Please just write us an email support@jacktop.com or contact us via live chat and our manager will gladly assist you with your request.

Kind regards,
JackTop Casino