Snatch Casino - 一般ディスカッション (13ページ)

Hello Romi,

Thank you for your fast reply here. As the current terms and conditions say at Snatch (from their website) players only request 3 times €500 in every 24 hours. However they don’t proceed payments at all in 24 hours. Support is kind but the referring to their Finance Department and say they working on it blabla, but no exact explanation. So they don’t really give any true support. You think it might worth to start complaining through Casino Guru? Appreciate your help.

Kind regards,

Oliver

May I ask you a favor, please? Could you perhaps post the URL where we can find this new term about the maximum withdrawal?🙏 Our data team will surely check that out.

When exactly have you requested the withdrawal, please? Our complaint team is able to intervene only after the 14-day timeframe, actually.🤔

There, this is from Snatch’s website.

https://snatchcasino.com/en/page/terms-and-conditions

Curently 3 withdrawals are pending, the oldest from 22/05. However if I wait two weeks with my complain, how long gonna be to receive the total balance of €6500? I would like to have my funds asap, even with their rule I should have it already.

Thank you. I will inform our data team right away.👌

You are right. Have you tried to get some explanation from the casino, though? I really would like to know the reason for this delay.

No explanation at all. I have a few screenshots from chatting with support. I can share here, basically they asking my patience and asking me to do not request more withdrawals till the pending 3 is done lol. I asked them

to tell me how long gonna be to receive €6500 total, they said maybe a week 😂 they cant even transfer €1000 a week. Should I start the complaint process then?

There is no need to post the screenshots here. I hope they will really be able to pay you out soon.

If you submit your complaint now, it will be put on hold anyway until the 14 days pass, so I would recommend you wait a bit, and hopefully the complaint won't be necessary. What do you say?

Of course I can wait to complain, but then I would ask for all my balances to be transferred to me, so I don't have to mess around with €500 a day. They already broke their own term&co. What do you think, in a complaint process will they willing to transfer put all my funds from my account?

If I may step in, according to the casino's response, the requirements are clearly stated. Did you provide the documents accordingly, please?

According to the email, it is a screenshot of your banking account details - online banking, or a bank statement showing your full address. I presume all documents you have provided so far should contain the very same address, if not, it may cause an issue.

Additionally, when did you provide these? Because it may take some time to pass the final check. Your withdrawals stay in pending mode until this additional verification has finished.

Sorry, but I really do not have an answer to your question. I guess we would need to wait to see the outcome.🤷‍♀️

I still hope that there won't be a need for you to file a complaint, though, and I will keep my fingers crossed for that.🤞

Yes

Yes

Now the have wrote this to me

We would like to inform you that the administration of our casino reserves the right to make payments according to an individual schedule. Set the minimum and maximum amounts for one transaction, as well as the time for this transaction. They may differ depending on the method of withdrawal, your account level, or other relevant factors.

The Finance Department processes all of your withdrawals based on the status of your account and your direct activity.

500 EUR will be completed 31.05.2024

360 EUR will be completed 05.06.2024

Hi,

So basically you forced them to write down how they gonna schedule your payouts? Im curious if they will keep their deadlines! Fingers crossed 🤞.

they will find some reason not to make a transaction

So this actually sounds promising to me. What do you say?🤔 Let's just hope they will do as they say and you will be able to get your money soon. Try to stay positive and not draw any conclusions. I will surely keep my fingers crossed and wait for the good news.🤞

a very strange casino now it apparently works to withdraw the money.

Hey Camilla Semmelhack,

Congratulations!

Our Finance Department has processed your 500 EUR withdrawal payment.

If you have any questions, please contact our casino's live chat or email kyc@snatchcasino.com. 

Sincerely,

Snatch Casino's Finance Department team.

On the other hand, you have obliviously made it through all the requirements, and I'm assuming you'll get the money quite soon. I think you were great.

The casino, on the other hand, is a bit unorganized, perhaps? 😀

Just let us know when you get the money, just to be sure all is well.

have written several times and sent photos. They mess with account numbers that are not mine, they ask over and over for the same thing. I continue on the same thread except they see how long the cross bridge is. but here you have a small fraction of the long dialogue

is there something missing? Have I submitted all the documents? it said that it was approved. 

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there are too many zetos. hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh

trying to withdraw money and wondering if my details are correct.

"They mess with account numbers that are not mine." - Could you explain this further, please? I am not sure that I understand it correctly.🤷‍♀️

I thought that in your previous post you said that your withdrawal had been processed. Am I mistaken?

I think they wont miss your account number. Have you ever received transfer from them? Did you check your bank details in your profile at Snatch?