Thank you for your feedback, and we're sorry to hear about your recent experience.

Regarding the issue raised, we want to clarify that we detected activity on the account which violated our terms of service, specifically around arbitrage betting with several accounts. This practice goes against our commitment to fair play for all users.

We always strive to handle such matters with transparency. In this case, we refunded the deposit as our policy dictates when terms are breached. We invite you to contact our support team at support@gamba.com for a more detailed discussion or to address any further concerns you might have.

We value your feedback as it helps us improve our services, and we're committed to ensuring a positive experience for all our players while maintaining the integrity of our platform.

We understand your concern regarding the withdrawal timeframe. Sometimes, verification processes can take a bit longer than expected, but we assure you that our team is working diligently to expedite these procedures. We apologize for any inconvenience caused and appreciate your patience as we strive to fulfill our commitments. Rest assured, we are dedicated to ensuring that all transactions are processed as swiftly and securely as possible.

Hello. I'm sorry to hear that.

Was the problem solved? If no, please, share your account number (at the top of the Wallet section) and I'll resolve it.

Best regards,
Karin

Dear Vadym,

we appreciate any feedback that can help us to further improve bet1000 and the user experience. However, we would appreciate if you could stick to the facts and not spread lies like this.We have paid out your winnings of USD 3.503,80 and also replied to all of your messages. Our customer support agents exchanged more than 300 messages with you within the timespan of 14 days. Many of your messages to our support agents were extremely insulting. Our support team asked you several times to kindly keep the communication on a professional level without any insults. Nonetheless, our support agents replied to all of your messages. Just as a reminder, this was one of your last messages to our support agent: "burn you pederast in hell, bitches about you thieves will know everything, I will try to believe it, bastards". Your bet1000 Sportsbook access has been terminated according to the T&C's as you have violated the T&C's on multiple occasions. Nevertheless, we have paid out your winnings as mentioned above without any issues or delays. On a final note, it seems very odd that you are facing the exact same issues with various different casinos according to your reviews and complaints, stating that "your money was stolen" and "your messages were not replied". According to these, it seems that you have also violated the T&C's there.

Kind regards,
bet1000