Dear Unioner58,

Thank you for your feedback. We appreciate you taking the time to share your experience with us.

We sincerely apologize for any disappointment you experienced while playing at our casino. We understand your frustration with not receiving free spins on BTG Hot Chilli and encountering issues with the purchased spins.

Please know that our team has been actively addressing any issues related to the game and overall user experience. We have thoroughly investigated the matter and are committed to resolving it to ensure a better gaming experience for all our players.

We also want to emphasize that outcomes in our games are determined by a random number generator (RNG) and the game's Return to Player (RTP) rate. As such, winning combinations may not occur consistently, as luck plays a significant role in gambling outcomes.

If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our support team via chat or email. We're here to help.

Best regards,
JeetCity team

Dear player,

It's a pity that luck wasn't on your side during your time on our platform, but the results of the game don't depend on a specific casino, because users play on the servers of game providers. Approach to a particular game and tactic can be a key to success. As games have different volatility, dispersion, max. win, etc., the approach should be different according to the specifics of a particular game. We can teach you if you wish :)

As for the customer support service, could you, please, specify, what exactly went wrong and what exactly you didn't like? We want to help you and solve your case as soon as possible!

Best regards,
OXI team

Hello, dear!

Thank you for your review.
Sorry to hear about this negative experience with our casino.
You can send us a letter to contact@octocasino.com with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.

Best regards,
OctoCasino Team.

Hello there,

We appreciate your feedback.

When it comes to RTP, that's nothing we can take credit or blame for I'm afraid. As a licensed casino, we have no control over the outcome of the games, so if you have a low or high RTP and hit frequency that's nothing we can do anything about. With that said, we wouldn't want to either as that would remove the random element of gambling which makes it fun and exciting.