Hello Fapoker,

We appreciate you taking the time to share your experience with us. We understand the challenges that can come with handling addiction, and we take this matter very seriously. Our aim is to provide a responsible and supportive gaming environment for all our users.

We want to assure you that we are committed to promoting responsible gaming behavior. Our team is dedicated to assisting and supporting individuals who may require help in managing their gameplay habits.

Your feedback serves as an important reminder for us to continually review and improve our approach to responsible gaming practices. If you have further insights or suggestions on how we can better support individuals dealing with addiction, please feel free to reach out to us. Your input is highly valued, and we're dedicated to ensuring a safe and enjoyable gaming experience for all our users.

Best regards,Betsomnia Casino

Hi there,

We would kindly ask Casino.guru to remove such review as has nothing to do with reality and it is totally inappropriate. As by the GDPR we can not reveal all details with particular player but there are really bad things on the side of player.

Artcasino Team

Greetings Fapoker,

Could you please provide us with your account details, such as your email or name/surname? This will help us locate your information in our system and address your review more efficiently.

Currently, with the information we have, we are unable to address your critiques.

However, we would like to apologize that you had a negative experience while being at Pledoo.

Looking forward to your reply.

Best regards,
Pledoo Team

Dear Fapoker,

We take the chance to thank you for your feedback, which is crucial to improve our product and services as we go to step into the future.

Each closure on our site must be requested at the following address: accounts@casinozer.com. Once your closure request has been sent, it will be automatically processed within a maximum of 24 hours.

The protection of all our players is important to us, when it comes to closing an account, or protecting a player.

In order to close your account, we invite you to send us your request to: accounts@casinozer.com, specifying in the body of the email, the reason for the closure. We will then proceed to close the account.

Withdrawal requests are processed within a maximum of 48 hours. Once your withdrawal has been validated, an email informing you of this is sent. Depending on the method used, it may take some time to see the funds in your account.

Our support team is available by email or live chat, every day of the week from 10am to midnight. You can go to the main page of the site to open a live chat, or email us at support@casinozer.com if you are having problems with your account.

We hope to hear from you soon in order to clarify the situation, and we wish you a great day.

Kind regards,
The Casinozer Team