Hello, Blerko!
Thank you for your review, and we are sorry that you encountered such a difficulty. As we can see in the system, you received all possible loyalty bonuses and cashback.
The RTP of our slots starts at 95% and our high volatility slots have a chance to win the jackpot. However, remember that winning combinations are determined completely randomly, and sometimes it may take some time before you receive a win.
Winning is not guaranteed, and we encourage you to play responsibly and within your capabilities.
We hope for your understanding.
Best regards,
BetOnRed Team.

Dear player

We are truly sorry that your experience in our casino wasn't positive.

That's true that Responsible Gambling tools, unfortunately, are not available at this moment, but we are working on the integration of this feature, and it's in planning to be added in the future.
Also, we would like to mention that it's essential to take gambling responsibly and set certain limits for yourself. For example, to set limits of spending on online gambling on your payment system. It can be more useful, because, even if you have some limitations on a certain casino, you can always make an account in another one, and make a deposit there.
If you think that gambling affects you negatively or you spend more than you wish to, please, don't hesitate and ask for the help of professionals who deal with gambling problems:
Gamblers Anonymous, GamCare, Gambling Therapy

As for the game results, licensed casinos can't influence it, and the winnings depend only on entering a slot at the right moment and placing the right bet - it's your luck. With the right tactic, chances of winning can be higher, because slots show results at a certain distance according to their volatility. We recommend you to read about this on the internet or feel free to contact our chat and we will give you more information.

Best regards, OXI team

Dear Blerko,

We are sorry to hear about your negative experience at our casino. We take all feedback seriously and would like to investigate the matter further.

Please provide us with more details such as your username and the dates of your deposits so we can look into this issue. Our team is dedicated to ensuring fair gameplay for all our customers and we want to make sure that your experience is a positive one.

Thank you for taking the time to share your feedback with us. We hope to have the opportunity to serve you better in the future.

Best regards,
1Red Team

Dear Blerko,

Thank you for your feedback! Our German chat is currently available from 13:00 to 22:00 CET. We are constantly striving to improve our service. If the chat is not available, you can contact us by email at any time - we will be happy to help you!

With kind regards,
Lemon Casino🍋

Lieber Blerko,

Vielen Dank für Ihr Feedback! Unser deutscher Chat ist derzeit von 13:00 bis 22:00 CET für Sie da. Wir bemühen uns ständig, unseren Service zu verbessern. Sollte der Chat einmal nicht verfügbar sein, können Sie uns gerne jederzeit per E-Mail kontaktieren – wir helfen Ihnen gerne weiter!

Mit herzlichen Grüßen,
Lemon Casino🍋

Hey dear Blerko,

Thank you for your honest comment. We are very sorry for your poor experience at our casino.

With that being said, we aren't in control of the winning odds (RTP). Those are set by a provider.

We wish you better luck in the future,
Your Pledoo Team