Hello!
We are very sorry to hear that you had such an experience, and we sincerely regret that it left you with a negative impression. From our side, we always strive to do everything possible to support our players and resolve situations as efficiently as we can.

In cases where verification is completed successfully and all documents are provided correctly and promptly, players are usually able to withdraw their winnings quite quickly and without issues.

We would also like to clarify that we always accept and process account closure requests in accordance with our Responsible Gaming policy. If at any stage something was not handled correctly or your request was not processed as expected, we truly apologize for that.

Please feel free to contact us directly via our official support email [email protected] so we can review your case in detail and assist you properly - we will gladly check everything once again.

Thank you for taking the time to share your feedback. We appreciate it, will take it into account, and will continue doing our best to improve our service.

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.

We’d like to clarify that withdrawals are not limited to bank transfers only. A wide range of payment methods is available directly in the withdrawal panel and listed on our website. Our support remains available and always ready to clarify any doubts or questions and will be more than happy to assist you in choosing the best withdrawal option.

We regret if the communication felt unsatisfactory, your feedback is for us very important and was shared internally.

We would also like to assure you that technical or performance issues are not typical and can usually be resolved with our assistance. In such instances we encourage our players to report them directly for investigation.

We hope that your future experience will be only positive and wishing you plenty of lucky spins!

Kind regards,
Bison Casino Team

We would like to clarify on the Withdrawal process - when a player submits a withdrawal request, all funds stay in the player's wallet until the withdrawal request begins processing. Funds remain available to player to continue playing should they chose to do so.

Once we start processing the request, funds are removed from the player wallet - if the withdrawal is approved, funds are transferred via the chose with method. If the withdrawal is declined then funds are returned to the player's wallet.

For first-time depositors withdrawals may take a little longer, as we may request ID and proof of address documentation, as required by our payment providers.

Dear @alpsko,

Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.

Please feel free to contact us via our second email [email protected] and we'll make sure we sort out any issue. Also, please provide you account details, so we can investigate this matter faster.

Kind regards,
Kingmaker Team

Greetings alpsko,

Big thanks for the positive feedback!

We are thrilled that our quick and efficient verification process, along with our fast withdrawal service, has impressed you.

We are also pleased to hear that our support team has left a positive impression on you. Our dedicated support knights are always at your service, ready to assist and resolve any issues.

Look forward to a future filled with moments of pure joy and royal treatment.

Wishing you the best,
RoySpins Team