Dear thedonpitt,

Thank you for taking the time to share your feedback with us.

You sound experienced and you surely know well that each game has its own theoretical RTP. We use the high RTP from the different providers. That RTP is tested over the run of millions of spins so the game being certified but that RTP is spread between all players on that game. Yes, some would be lucky but others unfortunately will have to see the other side of the medal. Of course being on the unlucky side can never be pleasant but it is something we can't avoid at times.

Our games are the ones from the top providers, they are thoroughly tested before being certified and we make no compromise with that.

We understand your frustration from having a bad session but there is nothing we can do to change that but to hope for better outcome in your next sessions. You've had some nice hits so we wish you those to come even nicer and more often of course.

Kind Regards,
WintopiaTeam

Dear thedonpitt,

Thank you for the feedback!

We're pleased to hear that you appreciate the quality of our site, including its performance, game selection, and efficient payout process. Ensuring a seamless and enjoyable experience for our players is one of our top priorities.

Regarding your concerns about fluctuations in RTP, please rest assured that we maintain fairness and transparency in all our games. We continuously monitor and adjust our systems to provide the best possible gaming experience for our players.

Moreover, we apologize for any inconvenience you may have experienced during the verification process. While we take stringent measures to verify player identities in compliance with regulatory requirements, we understand that this process can sometimes be frustrating. We assure you that our intention is always to ensure the security and integrity of our platform.

As for the feedback regarding our customer service, it is invaluable to us. We strive to provide courteous and helpful assistance to all our players. We will take your comments into consideration to further improve the quality of our support services.

We hope to continue serving you with excellence in the future.

Sincerely,
Richard Casino team

Hello, dear player!

Our team is working on adding the ability to set your own profile limits. We would also like to point out, RTP in our casino is quite high, and it is distributed randomly among the players. No one can know at what moment you will be lucky.

Best wishes,
Monro Casino!

Dear, thedonpitt. We are sorry you faced such troubles with our services. Our policies and all the platform work 100% adhere to the Curacao laws. And it's one of our primary principles to comply with the gaming commission's rules.

Unfortunately, many casino bonuses have a maximum winnings limitation, which is common practice in the market. We indicate this limitation in the bonus terms to make this nuance evident.
As we can see, the support team has already contacted you to resolve your request promptly.
Respectfully,
BlueChip team