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Hello Kristina

Due to the nature of your business, the decision has been made to close your account immediately.

Any unsettled bets will remain open in your account and will be settled normally.

You can withdraw the existing balance in your account in the usual way.

suddenly they sent me this without any explanation and while I was sending e-mail I did not get any answer as in the live chat

Γεια σας Kristina

Εξαιτίας της φύσης της δραστηριότητάς σας, έχει ληφθεί η απόφαση να κλείσει ο λογαριασμός σας με άμεση ισχύ.

Οποιαδήποτε μη διευθετημένα στοιχήματα θα παραμείνουν ανοιχτά στο λογαριασμό σας και θα διευθετηθούν κανονικά.

Μπορείτε να κάνετε ανάληψη το υπάρχον υπόλοιπο στο λογαριασμό σας κατά τον συνήθη τρόπο.

ξαφνικά μου στείλανε αυτο χωρις καμια εξηγηση και ενω έστειλα e mail δεν πηρα καμια απαντηση οπως και στην ζωντανή συνομιλία

Dear Kristina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Good morning, they do not explain to me the reason for mercy. I still do not know, they probably do not have anything to say

καλημερα δεν μου εξηγούν τον λογο ελεος μπήκα πηρα το μπόνους μου έβαλα 20 ευρω πρόλαβα και πηρα τα 10 και ξαφνικά εκλεισε ο λογαριασμος κατα τα αλλα μεγαλη εταιρια !!!! ακομα δεν ξερω μαλλον δεν εχουν τι να πουν

Could you please advise if there are any funds being held by the casino? Thank you.

Dear Kristina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.