Jungliwin Casino - 選手の退会が遅れました。

I want to make a withdrawal several times for days now but it’s impossible to withdraw any money from my account. The operators I’ve spoken to are saying different things about it, technical issues and cleaning my cache for example. There is still no option to withdraw any money or set any limits in my account to prevent me from betting my whole amount of money in the account. I’ve added a screenshot of the error I get all the time. The screenshot was taken yesterday when the amount in my account today.

Dear Boyke123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Could you please advise if you've been informed about any alternative option to have your winnings sent to you? Was there any timeframe given to players when this issue will be fixed? Have you received any winnings from this casino in the past, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela,

its not possible to make a withdrawal request, because there an error constantly when making the request. So I haven’t make a successful request yet because the casino says it has technical issues. But that issues last for days now and I want to receive my money.

kind regards,

johannes

Thank you very much, Boyke123, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you Boyke123 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Jungliwin Casino for their help in resolving this complaint. We would like to know what's the problem with this withdrawal and what can we do anything to help make it quicker.

Thank you!

I keep getting emails with withdrawal confirmation in my mailbox from Jungliwin.

but the money still is in my account and not on my bank account.

why do they keep sending withdrawal confirmations, but don’t pay any money?

Dear Boyke123,

We are sorry you had faced such situation.

To investigate this case, we ask you to contact us via e-mail support@jungliwin.com, where you provide us with all the information and screenshots, so we can do everything to resolve this problem.

Kind regards,

Jungliwin Team

Hello Jungliwin team,

I’ve sent more than 5 emails and have spoken to chat support on the website for more than 10 times now. I keep getting fixed answers and the problem isn’t solved yet.

last Friday I made a withdrawal request and it looks like that it was successful. But I have chosen for bank transfer this time and that worked for the time. But the withdrawal is after 72 hours still pending. When can I see the money on my bank account??

Johannes

Dear Boyke123,

Thanks for your request,

As we see, your withdrawal was successfully approved by our side, if you have any other questions do not hesitate to contact us again.

Kind regards,

Jungliwin Team

Boyke123 please let us know when the money will appear on your account and you will no longer need assistance. Thank you in advance!

Dear Boyke123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

After several emails and questions in live chat,

the money finally arrived at my bank account. This problem is solved

Dear Boyke123,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter