We're thrilled to hear that you enjoy our casino and the perks of being a VIP member. We're glad the verification process was smooth for you, and we appreciate your patience with our response times. We're here to assist you anytime, so please feel free to reach out via live chat or email whenever you need help. We're always working to improve our services, so your feedback is invaluable.
This is a very classy casino and I love how easy it is to navigate across the casino. Its very good welcome bonuses and loyalty program. I have a really good time here!
良いデザイン
Good design
フレンドリーで迅速な対応の24時間年中無休のカスタマーサービス
Friendly and fast responding 24/7 customer service
Thank you for your great review! We are glad to hear that you like our stylish design, the user-friendly navigation and all the exciting features we offer. It's great to know that our welcome bonuses and loyalty program have contributed to your experience, and we're especially pleased that our 24/7 customer service and payment options have met your expectations.
We appreciate your feedback that some games are not available with bonuses - it helps us improve and improve the experience for all our players. Thank you for being a part of our community and we look forward to continuing to make your time with us amazing!
Best regards,
The Spinsup Team
Hei karstenkarlsen4,
Takk for den flotte anmeldelsen din! Vi er glade for å høre at du liker den stilige designen vår, den brukervennlige navigasjonen og alle de spennende funksjonene vi tilbyr. Det er flott å vite at velkomstbonusene og lojalitetsprogrammet vårt har bidratt til opplevelsen din, og vi er spesielt glade for at vår døgnåpne kundeservice og betalingsalternativer har innfridd forventningene dine.
Vi setter pris på tilbakemeldingene dine om at noen spill ikke er tilgjengelige med bonuser - det hjelper oss med å forbedre og forbedre opplevelsen for alle spillerne våre. Takk for at du er en del av fellesskapet vårt, og vi ser frem til å fortsette å gjøre tiden din hos oss fantastisk!
I was a member on 3 different casinos but SpinsUp is the first one that I won money - for the month of November, more than 4K! It’s easy to withdraw, even if it takes a few days. All of it eventually turned up in my account!
Thank you for sharing your fantastic experience! We're thrilled to hear about your big win in November – over 4K is amazing! It's great to know that our withdrawal process was smooth for you and that everything reached your account as expected.
Our team works hard to provide excellent customer service and create an easy-to-navigate platform, so your feedback truly means the world to us. Here's to more wins and good times ahead – good luck, and we’re always here if you need anything!
I've been playing at this casino for several days now and I'm enjoying both the games and the Italian staff who are always willing to help me.
Sto giocando a questo casino da parecchi giorni e mi sto trovando bene sia a livello di giochi sia con personale italiano sempre disposto a darmi una mano.
Thank you for your kind review! We are thrilled to hear that you are enjoying the games and that our Italian staff was helpful and attentive to your needs. Providing excellent support is a top priority for us, and it is wonderful to know that we are making your experience enjoyable.
We look forward to continuing to provide you with excellent games and support. Thank you for choosing our casino - happy gaming!
Best regards,
The Spinsup Team
Ciao crippabarba,
Grazie per la sua gentile recensione! Siamo entusiasti di sapere che si sta divertendo con i giochi e che il nostro personale italiano è stato disponibile e attento alle sue esigenze. Fornire un'assistenza eccellente è per noi una priorità assoluta, ed è meraviglioso sapere che stiamo rendendo la sua esperienza piacevole.
Non vediamo l'ora di continuare a fornirle giochi e assistenza eccellenti. Grazie per aver scelto il nostro casinò: buon gioco!
So far this casino has been fun , good selection of games . Verification was fast and simple . I am just waiting for my first withdrawl . They said usually a few hours up to 72 … I am 12 hours in and nothing yet . So hopefully it goes through . I will come back and update if anything changes . But for now so far this casino has been good aside from slow withdrawals .
I was told withdrawl limits are as follows by there staff 3000$ a day 15000 a week 35000 a month Hope this is helpful .
Thank you for sharing your experience! We're glad to hear you're enjoying the game selection and that the verification process was quick and simple.
As for the withdrawal, I understand that waiting for your withdrawal can be a bit frustrating.
To ensure the security and accuracy of your transaction, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system. Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.
For clarification, the withdrawal limits are actually as follows:
$3,000 CAD per day $7,500 CAD per week $30,000 CAD per month
Your feedback is greatly appreciated, and if you have any other questions or need assistance, you can always contact us at vip@spinsup.com. Thanks again, and we hope you continue to enjoy your time with us!
Hello everyone, I would like to describe my experiences with the casino here.....the welcome bonus is nice, but as soon as you win something, the crap starts...verification is almost impossible, no information about successful verification and withdrawal times are like the moon...if you want to deposit quickly and wait forever for your withdrawal, this is the right place for you...but in the end everyone has to decide for themselves...not for me
Hallo zusammen, ich möchte hier mal meine Erlebnisse mit dem Casino schildern.....der Willkommensbonus ist ganz nett, aber sobald man etwas gewonnen hat, beginnt der Mist...Verifikation fast unmöglich, keine Info über erfolgreiche Verifikation und Auszahlungsdauer wie hinterm Mond...wer schnell einzahlen will und ewig auf seine Auszahlung warten will, ist hier genau richtig...muss aber im Endeffekt jeder selber wissen...nichts für mich
何もない
nothing
nichts
月の裏側のような支払い時間
Payout time like behind the moon
Auszahlungsdauer wie hinterm Mond
賞金は伝書鳩で運ばれるようだ
The money won seems to be on its way by carrier pigeon
Das gewonnene Geld scheint per Brieftaube unterwegs zu sein
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to address your concerns.
Firstly, we’re glad you appreciated the welcome bonus. However, we understand that timely withdrawals are crucial, and we apologize if the process didn’t meet your expectations. Our team is continuously working to improve the verification and payout processes to ensure they are as smooth and quick as possible.
To ensure the security and accuracy of your transaction, our withdrawal process involves several steps. These include verifying your identity and processing the payment through our system.
Please rest assured that the withdrawal requests are being handled as quickly as possible, and your funds are safe.
We would appreciate the opportunity to assist you further. Please reach out to us at vip@spinsup.com your account details, and we’ll do our best to resolve the issues you’ve encountered.
Your satisfaction is important to us, and we hope to restore your confidence in our services.
I cannot understand the negative reviews, I deposited €240 and won €15,000, unfortunately I lost €5,000 again because I continued playing and was unsure due to the reviews whether the money would be paid out to me.
After exactly 72 hours, my first payout (you can only withdraw €2,000 per day, €5,000 per week and €20,000 per month) of €2,000 was paid out immediately.
In my opinion, the machines work very well, the verification was quick and easy and the customer service is very friendly.
I will only play there from now on and can recommend the casino to everyone!
Ich kann die negativen Bewertungen nicht verstehen, ich habe 240€ eingezahlt und 15.000€ gewonnen, leider habe ich 5000€ wieder verloren, weil ich weiter gespielt habe und aufgrund der Rezessionen unsicher war ob wir mir das Geld ausgezahlt wird.
Nach genau 72 Stunden wurde meine erste Auszahlung (man kann nur 2000€ am Tag, 5000€ pro Woche und 20.000€ im Monat auszahlen) von 2000€ per sofort ausgezahlt.
Meiner Meinung nach geben die Automaten sehr gut, die Verifizierung ging unkompliziert und schnell und der Kundenservice ist sehr freundlich.
Ich werde nur noch dort spielen und kann das Casino auch jedem empfehlen!
Thank you so much for sharing your positive experience! We're thrilled to hear that you enjoyed your time playing with us and that our games, customer service, and verification process met your expectations.
We're glad your payouts were processed smoothly and that you found our withdrawal limits clear and manageable. It's always exciting to hear about big wins like yours, and we appreciate your trust in continuing to play with us.
If you ever have any questions or need assistance in the future, don't hesitate to reach out to our friendly customer support team. We look forward to welcoming you back for more fun and success!
This is one of the worst casinos out there, the RTP is ridiculously low, it takes forever to get through to anyone on the online chat and they don’t have the ability to do anything.
They do not close your account when asked , they create delays and ask the same questions trying to keep you playing. They say they haven’t received your emails and blatantly lie , these are very underhand tactics. You have to be crazy to continue to play at this casino when you have literally thousands to choose from.
You will not win anything here, the games pay out small amounts after many, many spins. The game quality is very mediocre.
I would recommend you stay away and find somewhere else.
Hey Jakey135,Thank you for taking the time to share your thoughts and feedback with us. We’re sorry to hear that your recent experience at our casino was not as enjoyable as you had hoped.We understand that not winning can be frustrating, and we truly want all our players to have a fun and positive experience. Please know that our games are designed to be fair and entertaining, and we comply with all regulations to ensure a fair gaming environment.All our games operate on a random number generator (RNG) system to ensure complete randomness and fairness. This system is carefully maintained and regularly reviewed to uphold industry standards and ensure every player has a fair chance of winning.We strive to provide a positive experience for all our players, and it is never our intention to create any delays or to mislead our customers. If you could please provide us with more details about your situation, such as specific interactions you had, we would be happy to investigate further and resolve this matter promptly.Our team at vip@spinsup.com is ready to assist you promptly and address your concerns to your satisfaction. Warm regards, The Spinsup Team
Avoid at all costs. NOT LICENSED BY CEG. Operating illegally providing services to Australian players. Don't follow their own Responsible Gaming Terms. When you ask them to close your account, they offer cashback instead to keep you playing. Withdrawals are delayed so you cancel and keep playing. Send through verification docs, they tell you you're verified, but you still have a red exclamation against your verification status. Ask for them to refund your deposits, and they disable your account and no longer response to emails. RTP gets turned down to the point you deposit $2000 without getting a single decent win. AUSTRALIANS BEWARE!!! They have also received numerous warnings from the ACMA about them breaching Australian Law but continue to do so knowing they face no recourse. They will continue to rip Australians off so DO NOT PLAY HERE.
Many providers, difficult withdrawals, because it takes days just to hold on not to pay, it does not pay to play in casinos like this nowadays,,many providers, fast deposits.
Muitos provedores, saques difícil ,pois demora dias só segurando pra não pagar, não compensa jogar em casinos assim hoje em dia,,muitos provedores ,depósitos rápidos.
Casino of the dama group, in the past it was a great group, it became very bad, RTP of some terrible, but this one like most of the group they roll to pay the winnings, support only rolls, email does not help only holding withdrawals, I do not recommend it
Casino do grupo dama, antigamente era um ótimo grupo,se tornou muito ruim ,RTP de alguns péssimo,mas este como a maioria do grupo enrolam para pagar os ganhos ,suporte só enrola ,email não ajuda só segurando saques ,não recomendo
永久に引き落としが続く、サポートが行き詰まる、お勧めしません
Eternal withdrawals, support gets bogged down, I don't recommend it
Saques eternos ,suporte enrola muito ,não recomendo
Hi Caniggia2021, Thank you for your feedback. We take all customer concerns very seriously. We can see that you were contacted by your account manager and everything was explained in detail. If you feel that we've addressed your concerns, we would greatly appreciate it if you could update your review to reflect your overall experience with us. Your updated feedback would mean a lot to us and help other players understand the efforts we make to ensure a positive gaming experience. Thank you for your understanding and continued support. If you have any further questions or need assistance, do not hesitate to contact us at: vip@spinsup.com Best Regards, The SpinsUp Team
