Jungliwin Casino - プレーヤーの資金がアカウントから消えました。

I have deposited 1000 in jungliwin before almost 35 days and placed a bet the money is deducted without placing bet when told the incident to support he awarded me 1000 as cashback then again the same incident happened and later when discussing about the issue for weeks in frustration i told them to close my account after they provide me my money back but they have closed my account before refunding me the money now again i have reopened my account and when asked about the proof where is my money gone they don't have any answer their last reply is "We have not your money, it don't belong to us". I have complete conversation with them on telegram. I request casinoguru to intervene to get my money back and do not recommend such loser casinos to anyone

Dear Sohilshaikh51,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to petronela.k@casino.guru? Please confirm that you haven’t provided access to your account to anyone else.

Do I understand correctly that the initial deposit of 1,000 INR has never been credited to your casino account?

Looking forward to hearing from you.

Best regards,

Petronela

1000 inr was credited but deducted later but was not accepted their is no bet history at all. Also they don't have any history when asked.

Would it be possible for you to provide any supporting evidence that shows the deposit was made to your account and that it was deducted without placing any bets? If you have any documentation or receipts that could assist us in this matter, please forward them to my email address at petronela.k@casino.guru.

Please understand that without any relevant evidence, it may be difficult for us to confront the casino on your behalf. Your cooperation and assistance in providing any relevant documentation are greatly appreciated. Thank you.

Done please check

Thank you, Sohilshaikh51, for the screenshot.

Do I understand correctly that your pending deposit was credited to you as cashback of the same value? Have you accepted compensation from the casino, please?

My deposit was successfully credited in a minute that's not an issue. When i placed a bet money is deducted but bet is not accepted then my manager added me 1000 as cashback then again when placed bet same happened money deducted but bet not accepted please check our conversation. They said to wait i waited for 35 days and they ignored my issue. Rest i have mentioned in above messages.

Do you have any report that would show the disputed bets? In what game did you place those two bets? Are they recorded anywhere in your game history?

No there is no history as well as when asked them they are not answering cause they don't have an answer. Please check the screenshot of our chat.

Please try requesting your game history from the casino directly and advise in what games you placed those bets. As I mentioned earlier without any supporting evidence it is very difficult to proceed with this case.

If you can check the screenshot I have already asked them about the game history

They were not able to provide game history

Although the case is quite perplexing, I think we can regard the first issue as settled since you were given a cashback bonus as compensation for your initial misplaced bet. However, the situation reoccurred when you placed a bet that was debited from your account, but no record of the bet was found. As a result, you became frustrated and closed your account.

We haven't received any supporting proof regarding your misplaced bet, such as screenshots or game history. As I've previously stated, without supporting evidence, we cannot proceed with the case.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

How can I provide screenshot of betting history if there is not available. ead my chat with customer service

Dear Sohilshaikh51,

Please understand without supporting evidence it would be close to impossible to confront the casino. If you come across anything that would help us to support this case, please do not hesitate to contact us in the future and we can reopen this thread again. I wish I could be of more help. Thank you in advance for your understanding. 

PS: I have adjusted the disputed amount from 2,000 INR to 1,000 INR.