King Billy Casino (Malta) - プレイヤーはボーナスを受け取らなかったと不平を言います。

Got 0 bonusses. the site is a pure scam. doesnt deserve place number 1. get it out of there

Dear Jari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you communicated a possibility to receive any bonus prior to depositing funds into your account? Could you please advise if you have activated any promotional offers in the past?

Please understand, that we can’t penalize the casino for not giving you bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

I ment bonusses in slots. The bonus games. Got 0 there. Played for 10 minutes on a other site and got 4 already. Its unbelievable i think they changed it

I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Dear Jari,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They change the % of getting a bonus in slots

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.

I’m very sorry we couldn’t help you to resolve this case. I will now reject this complaint. Thank you for your understanding.