Lalabet Casino - プレイヤーが賞金を受け取れずにいます。

They are requesting documents for KYC and I have sent the documents, but I'm receiving no responses nor is my withdrawal being processed.

I had a request on the 7th of August, 2023, which dragged on until the 13th without success. I returned the money to the casino account to make a new withdrawal request to see if it would work, but it's been over 24 hours again without any responses.

Estão pedindo documentos para KYC e mandei os documentos, mas não me dão respostas e nem efetuam o meu saque.

Eu tinha uma solicitação no dia 07/08/2023 que arrastou até o dia 13 sem sucesso retornei o dinheiro pra conta do cassino pra fazer novamente solicitação de saque pra ver se dar certo, mas já faz mais de 24 horas novamente sem respostas.

Dear Cassiloko08,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok, I understand that there is a whole step, but I play on other platforms and they pay me in a matter of minutes or less than 24 hours.

Ok entendo que tem toda uma etapa, mas eu jogo em outras plataformas e me pagam em questão de minutos ou menos de 24 horas por isso estou enviando essa reclamação, pois ganhei um bom prêmio e é justo que eu receba.

We received an email in which Cassiloko08 confirmed that the casino paid the winnings.

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.