Lalabet Casino - プレイヤーは複数の方法で出金の問題に直面しています。

Hello!

I requested a withdrawal of 2107 BRL on the 25th of November, 2023, and was given a processing period of two days. After 3 days, the amount returned to my Lalabet balance. I received an email stating that the payment method Pay4fun wasn't available for me. I found this strange because I had withdrawn 545.00 BRL using the same method a few days prior.

Note: I deposited with Pay4fun and withdrew with Pay4fun. I received the payment of 545.00 BRL correctly within a few hours.

I got in touch with the chat and the representative told me that I could use the Astropay method, but I had to deposit any amount with Astropay first to be able to request a withdrawal with the same method. I deposited 100 BRL and when I tried to request the withdrawal, I kept encountering some sort of error. My Lalabet balance isn't deducted the amount I request for withdrawal, so I keep trying again and again, to no avail. I've also tried withdrawing via PIX, but that also results in an error and doesn't get processed. In other words, the only method that is accepted and debits the amount is Pay4fun, however, they say that they cannot pay me with this method.

I've contacted them asking if they want me to verify my account, but they said it wasn't necessary. Frankly, I don't know what to do. They don't solve the withdrawal issue. I've tried all available methods and none of them successfully transfer to my Pay4fun, Astropay, or Pix accounts.

In short, I have 2207.00 BRL stuck in Lalabet because they won't process my withdrawal.

Olá!

eu solicitei um saque de 2107 BRL, no dia 25/11/2023, me deram um prazo de dois dias para o processamento. Passados 3 dias, o valor retornou ao meu saldo Lalabet. Foi enviado um email para mim dizendo que o método de pagamento Pay4fun, não estava disponível para mim. Achei estranho, pois, dias antes eu tinha sacado 545,00 BRL por este mesmo método.

obs: depositei com Pay4fun e Saquei com Pay4fun. Em poucas horas recebi o pagamento de 545,00 BRL corretamente.

entrei em contato com o chat e o atendente me disse que eu poderia utilizar o método Astropay, que eu deveria depositar qualquer valor com Astropay para eu poder solicitar o saque com o mesmo método.

Depositei 100 Brl e quando fui solicitar o saque, sempre dá algum tipo de erro. O meu saldo na Lalabet não é debitado o valor que estou solicitando o saque, sendo assim, tento fazer novamente e nunca consigo.

tentei também saque via PIX, que também dá erro e não é processado.

ou seja, o único método que é aceito e debitado o valor é Pay4fun, porém, eles dizem que não podem pagar para mim com este método.

já entrei em contato perguntando se querem que eu verifique a minha conta, foi dito que não preciso verificar a conta.

Sinceramente, não sei o que fazer. Eles não resolvem o problema do meu saque. Já tentei todos os métodos disponíveis e nenhum eu consigo receber em minha conta Pay4fun, Astropay, Pix.

Ou seja, estou com 2207,00 BRL preso na Lalabet porque eles não processam o meu saque.

Dear rossiglauber,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Lalabet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any explanation from the casino as to why Pay4Fun was suddenly not available to you? Is there just some technical error on their side or would this payment method be unavailable?

Do I understand correctly that you have tried all the withdrawal methods that are available for you, but still are unable to receive your withdrawal?

Have you accumulated your winnings with or without an active bonus?

Could you please specify how many successful withdrawals you made in this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica.

All good?

I attempted to withdraw via Pix just now and, by some divine miracle, I received it in my bank account in just a few minutes.

I had tried more than 20 times via Pix and Astropay, and this time it worked.

thanks for your help.

have a good day!

Olá, Veronika.

Tudo bem?

Fui uma tentativa de saque via Pix agora há pouco e, por algum milagre divino, recebi em poucos minutos em minha conta bancária.

Eu tinha tentado mais de 20 vezes via Pix e Astropay, e desta vez deu certo.

muito obrigado pela sua ajuda.

tenha um bom dia!

Dear rossiglauber,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru