With the information provided in your previous statement, we are unfortunately unable to find your account and therefore to respond more precisely to your request.
It is our priority to ensure a safe platform for us and mostly for our players, for this reason we take the chance to highlight that we have no interest in preventing our players the access to their account, unless unfair and illicit activities have been conducted.
We are sorry to hear that you had a bad experience with our website, however I can confirm that if you have won the bet fairly that we will pay out the winnings. We have absolutely no interest in 'stealing' money from players. We are planning on being around as a household online casino brand for a long time and that kind of behavior does not fit such a casino.
If you have a problem with your account, please contact us at this email address: support@yonibet.com, please specify in the subject of your email: follow up on your problem Josuexz. They will be able to answer your problem.
We thank you in advance for the additional information. We will come back to you with a solution to your problem. We hope to hear from you soon in order to clarify the situation, and we wish you a great day.
Active self-exclusion in all but two of your casinos, even specifically asked for self-exclusion for the entire license. Registration was still possible without any problems with the same data, unfortunately it was not noticed that there is a license under which I am blocked because the site is buggy. When it came to my attention I requested self-exclusion from this casino as I would not have been paid out if I won due to self-exclusion and asked for a refund and review of your responsible gaming system. I picked out two of your sites on which I was not previously registered and tested there whether registration is possible. Was not possible with the message "User blacklisted", so it is due to Yonibet's system, which is not yet mature. At first there was no answer at all, a refund was rejected, and the notice to check your game control system was ignored. I don't know what's the point of excluding yourself for the entire license if the exclusion doesn't work. Unfair and unnecessary and not in the interests of vulnerable players.
Aktiver Selbstausschluss in allen Ihren Casinos bis auf zwei, sogar extra um Selbstausschluss für die gesamte Lizenz gebeten. Registrierung war trotzdem problemlos mit den selben Daten möglich, leider ist nicht aufgefallen, dass es eine Lizenz ist,unter der ich gesperrt bin, da die Seite buggt. Als es mir aufgefallen ist, bat ich um Selbstausschluss für dieses Casino, da ich im Gewinnfall aufgrund des Selbstausschlusses nicht ausbezahlt worden wäre und bat um Rückerstattung sowie Prüfung Ihres responsible gaming Systems. Ich extra zwei Ihrer Seiten herausgesucht,auf denen ich bisher nicht registriert war und dort getestet,ob eine Registrierung möglich ist. War nicht möglich mit dem Hinweis "User blacklisted", also liegt es am System von Yonibet, das noch nicht ausgereift ist. Antwort kam erst Mal überhaupt keine, Refund wurde abgelehnt, der Hinweis zur Prüfung Ihres Game Control Systems ignoriert. Ich weiß nicht, was es bringt, sich für die gesamte Lizenz auszuschließen,wenn der Ausschluss nicht funktioniert. Unfair und unnötig und nicht im Sinne gefährdeter Spieler.
First of all, we would like to thank you for your review. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.
At Yonibet, if you contact us about self-exclusion, or gambling addiction, your account will be closed and remain closed forever. If you have made your reasoning for closing your account known to other Online Casino’s we can not be held responsible for mistakes made by other Casino's, this is something you would need to contact them about. We only take care of our Casino which is Yonibet.
When you have registered your account on Yonibet you have accepted our terms and conditions, which clearly state the following: 2.6. By creating your account, you guarantee the following : — You understand and accept the existing risks of losing your money by using the services of the Website. — Gambling is not prohibited in your jurisdiction: Prior to attempting to open an account on our site, it is the player’s entire responsibility to make sure that he/she is not in breach of any legislation or gambling regulation in force in his jurisdiction; — You can enter into contracts under the laws of your jurisdiction; — You are not banned from gambling
In the case of a self-excluded user who has managed to register on our website with false information, our finance department will close the account and refund the deposit to the issued card.
We hope to have informed you sufficiently and we wish you a great day!
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